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      Spokeo

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      What is the company culture like at Spokeo?

      Spokeo reviews

      Good company culture

      Data analyst
      Current employee
      Pasadena, CA
      Recommend
      CEO approval
      Business outlook

      Pros

      Good company culture and good people to work with.

      Cons

      401k matching stops and less bonus.

      Flexible work and positive culture

      Anonymous employee
      Current employee
      Recommend
      CEO approval
      Business outlook

      Pros

      - Remote first, but with an option to come into the office - great flexibility - Positive and supportive culture - Robust benefit options - The people are fantastic! - treated like a person, not a number

      Cons

      Honestly none that immediately come to mind. I guess some of the same old cons you might see at other workspaces, but the other work places, don't have the pros that Spokeo does!

      Decent

      Customer care representative
      Current contractor
      Pasadena, CA
      Recommend
      CEO approval
      Business outlook

      Pros

      IF you get hired in, they have great benefits. This includes, wfh setup, dental, reimbursements, bonuses, etc. The company culture seems great as well...

      Cons

      As a contractor you mak $18/hr, if you get hired on it's $20/hr. Pay does not reflect a livable wage in 2024

      avatar
      Spokeo Response
      now
      Thank you for taking the time to share your feedback! We’re glad to hear you’ve enjoyed the benefits and culture here at Spokeo - creating a positive work environment is something we truly strive for. We appreciate your note regarding the pay for Customer Care positions. The rates you mentioned are regularly reviewed to stay competitive. Additionally, performance reviews are a key part of our process, allowing for merit-based increases as we support the growth and development of our team. We continue to look for ways to enhance the experience for all teammates including through training and open communication. Thank you again for your time at Spokeo!

      Not the best

      Email support
      Former employee
      Recommend
      CEO approval
      Business outlook

      Pros

      I worked on the email team a millennia ago, not sure if it still exists today. It was a fun job not answering calls. Very small biannual raises, maybe a quarter or two increase an hour. They reward seniority and tenure. Actually, it's one of the reasons why I left, couldn't stomach seeing some of the leadership day-in-day-out. One of the team leads couldn't contain his energy whenever he was provided attractive female customer service agents to supervise, tried to put on alpha-ish displays and wore small tight shirts. Kind of created a weird aggro morale for his team, even promoted several times up to executive office for some reason. BUT thankfully, my coworkers were awesome!! This was definitely a temporary job for someone in between careers, there were lots of unique personalities, lots of snacks, company events, so I'd say the morale team (yes one of those existed) did a pretty good job.

      Cons

      Whoops, just read the above

      2
      avatar
      Spokeo Response
      now
      Thank you for sharing your recollections; we are sincerely sorry that aspects of your experience, particularly around leadership conduct and growth opportunities, left a poor impression. Though much has changed since those early days, your account reminds us that culture is shaped not only by policies but by daily behavior. We’re glad the camaraderie and community you found among coworkers offered some balance, and we’ve since strengthened our leadership expectations, feedback channels, and development practices. We remain committed to fostering a workplace where respect and fairness are constant.

      Family business

      Engineer
      Current employee
      Recommend
      CEO approval
      Business outlook

      Pros

      - Good "hourly" pay if you throw away your sense of ownership of caring about the business and considering that working load requires significantly less than 40 hours per week. You can comfortably work another full time job, still having good work life balance. People have commonly rated 3-5 days for a ticket that in another company would give consistently given 1 day. Not a bad thing if you want to chill and earn free money. Just don't do any extra work otherwise you'll be the black sheep in the herd. - Cool team bonding and company events - There are cool people here, but they don’t have any decision making power. - Good place to chill and work a side job or another full time and "retire". Not a great place to grow if you're not related to any of the founders. - Flexible working hours

      Cons

      - If you have an ownership mindset, you will hate your life here - Boring work with almost no distinguished job titles, you're pretty much all working on the same set of tickets that upper management decides is most important - People in power don't care product is bad. Just because SEO went down, less people can get scammed from the product and hence financials go down. Good products will get traffic regardless of SEO. There are competitors out there that do not charge a dime with more accurate information. Result is a 20% team downsize and slashed benefits. - Top down leadership with most of the true decision making power dependent on the CTO who has to sign off on literally everything, at least in terms of anything technical. 99% of the decision making power is based on family business as there are a lot of related relatives in the company from C suite perspective so they basically have immunity and are important stakeholders. - Highly political environment despite feeling that it is fairly casual. Since CTO has to sign off on everything, everyone else is just concerned about keeping him happy rather than improving the product. Leadership is low-key looking for slaves without being too direct. Aka sheep who just follow orders. - False sense of teamwork and closed minded leadership. Not forward-thinking. Stubborn. - Dystopian environment and culture.

      9
      avatar
      Spokeo Response
      now
      We’re certainly proud of the fact that we provide strong pay and benefits and have a strong company culture, an aspect of which is bringing teammates together for fun, interesting events (either in-person or virtually, depending on each teammate’s location preference). Though there are times that specific work just has to get done, we also try to give engineers the opportunity to work on other projects that are suited to their skills, interests, and/or appetite for learning, while also striving to respect each person’s desired level of work-life balance. Teammate engagement is something we regularly seek feedback on (through surveys and other channels). Though there is always room for improvement, our survey results show that we have made significant strides in creating an environment that promotes and fosters teammate engagement (though engagement is a two-way street that requires teammates to be willing to engage). If you are a current employee, you know that listening with empathy is one of our core values. We encourage you to reach out confidentially to our HR Department if you feel uncomfortable speaking directly with the CTO. They are here to understand your concerns better and work with you to find ways to enhance your engagement and experience at Spokeo. We are committed to working together to create a positive and productive work environment for everyone.

      Family business

      Engineer
      Current employee
      Recommend
      CEO approval
      Business outlook

      Pros

      - Good "hourly" pay if you throw away your sense of ownership of caring about the business and considering that working load requires significantly less than 40 hours per week. You can comfortably work another full time job, still having good work life balance. People have commonly rated 3-5 days for a ticket that in another company would give consistently given 1 day. Not a bad thing if you want to chill and earn free money. Just don't do any extra work otherwise you'll be the black sheep in the herd. - Cool team bonding and company events - There are cool people here, but they don’t have any decision making power. - Good place to chill and work a side job or another full time and "retire". Not a great place to grow if you're not related to any of the founders. - Flexible working hours

      Cons

      - If you have an ownership mindset, you will hate your life here - Boring work with almost no distinguished job titles, you're pretty much all working on the same set of tickets that upper management decides is most important - People in power don't care product is bad. Just because SEO went down, less people can get scammed from the product and hence financials go down. Good products will get traffic regardless of SEO. There are competitors out there that do not charge a dime with more accurate information. Result is a 20% team downsize and slashed benefits. - Top down leadership with most of the true decision making power dependent on the CTO who has to sign off on literally everything, at least in terms of anything technical. 99% of the decision making power is based on family business as there are a lot of related relatives in the company from C suite perspective so they basically have immunity and are important stakeholders. - Highly political environment despite feeling that it is fairly casual. Since CTO has to sign off on everything, everyone else is just concerned about keeping him happy rather than improving the product. Leadership is low-key looking for slaves without being too direct. Aka sheep who just follow orders. - False sense of teamwork and closed minded leadership. Not forward-thinking. Stubborn. - Dystopian environment and culture.

      9
      avatar
      Spokeo Response
      now
      We’re certainly proud of the fact that we provide strong pay and benefits and have a strong company culture, an aspect of which is bringing teammates together for fun, interesting events (either in-person or virtually, depending on each teammate’s location preference). Though there are times that specific work just has to get done, we also try to give engineers the opportunity to work on other projects that are suited to their skills, interests, and/or appetite for learning, while also striving to respect each person’s desired level of work-life balance. Teammate engagement is something we regularly seek feedback on (through surveys and other channels). Though there is always room for improvement, our survey results show that we have made significant strides in creating an environment that promotes and fosters teammate engagement (though engagement is a two-way street that requires teammates to be willing to engage). If you are a current employee, you know that listening with empathy is one of our core values. We encourage you to reach out confidentially to our HR Department if you feel uncomfortable speaking directly with the CTO. They are here to understand your concerns better and work with you to find ways to enhance your engagement and experience at Spokeo. We are committed to working together to create a positive and productive work environment for everyone.

      20% staff reduction, going downhill

      Senior software engineer
      Current employee
      Recommend
      CEO approval
      Business outlook

      Pros

      * True Remote-First Culture: Never felt pressured to go into the office * Decent Compensation: Salary and benefits are... satisfactory. * Many engineers care about best practices and advocate for positive changes in the codebase. * Less bureaucracy: As a small company, there is less red tape, though it's not completely absent. * Work-Life Balance: Used to be good, but has been deteriorating amidst the scramble to save the company.

      Cons

      * Recent 20% staff reduction * Ongoing Silent Layoffs: Folks frequently fired for 'performance reasons' * Incompetent Engineers: Promotions are based on seniority and politics rather than performance, and people are often fired for going against the grain * Lack of Diversity, especially among engineers/leadership. Practically zero female representation. D&I efforts are lip service at best

      10
      avatar
      Spokeo Response
      now
      We continue to serve millions of unique visitors on a monthly basis and will keep investing in new products and features so that we can indeed unlock more value for our users and subscribers. Despite recently having to make the tough decision to part ways with some teammates, we continue to be bullish about the future. Our company culture remains vibrant, and we continue to offer perks like our flexible work location program (thank you for noting it!) and great healthcare benefits while also keeping our compensation packages highly competitive.

      Good company culture

      Data analyst
      Current employee
      Pasadena, CA
      Recommend
      CEO approval
      Business outlook

      Pros

      Good company culture and good people to work with.

      Cons

      401k matching stops and less bonus.

      Flexible work and positive culture

      Anonymous employee
      Current employee
      Recommend
      CEO approval
      Business outlook

      Pros

      - Remote first, but with an option to come into the office - great flexibility - Positive and supportive culture - Robust benefit options - The people are fantastic! - treated like a person, not a number

      Cons

      Honestly none that immediately come to mind. I guess some of the same old cons you might see at other workspaces, but the other work places, don't have the pros that Spokeo does!

      ...expanding into B2B space...

      Manager
      Current employee
      Pasadena, CA
      Recommend
      CEO approval
      Business outlook

      Pros

      A new area of growth as Spokeo adds to its focus enterprise solutions for law enforcement and now skip tracing and collections - with two more verticals on the way. This has meant more communication and updates on initiatives, celebrating the wins, and rallying to address the challenges.

      Cons

      A lot is being asked of team members as we press on into new markets while continuing to improve our consumer business - all in an uncertain economy. This isn't a con per se - I can't think of a business that is not asking 105% of its staff at this time...