What is working from home like at Southern New Hampshire University?

Great pay and benefits, free tuition, great team members, work from home

Admissions burns you out. Constant metrics, hard workers are never looked up upon. Team leads are not the best. Very chaotic. Very limited way for growth

The pay is decent and can increase quickly, work from home, great benefits

Call center based, some team leaders are better than other

The organization has many positives as an employer. These include strong, affordable healthcare plans, PTO, work from home and overall, a good employee oriented organizational culture.

It's a good employer but it is a very bureaucratic organization, Low entry-level salaries. Has a very woke, happy jack, corporate Kool-Aid drinking culture around "transforming lives", while pretty much being a diploma mill.

Great people and mission, work from home is nice

Workload can he heavy, phone centered, and your Team Lead will make or break your experience.

Great benefits with work-life balance. Can work from home and flex if needed.

The job has changed to being heavily metrics-based, like sales. Pressure to keep up with strict metrics to the point of becoming micromanaged. No growth opportunity to change departments after working for over three years.

If you are rather lazy as an instructor and only looking for a paycheck, you can work from home.

Students are treated like customers, courses are canned and boring and make for easy cheating, and the course grading structure and rubrics have built-in grade inflation. Mediocrity can earn an A. It is a bit of a degree mill really. Very poor pay. Every so often an instructor is evaluated by a "Team Lead," and this is just box-ticking bureaucratic nonsense, as those persons rarely even have a background in the discipline, and thus can not accurately evaluate an instructor on much other than ticking boxes. Tedious, corporatist, bureaucratic waste seems to be the norm. Those with actual expertise are not valued. All in all, it is very far from the feel and standards of an actual University or University classroom.

you can work from home

compensation is very low no inflation adjustment offered for adjunct faculties

Work from home, great work-life balance, generous PTO and benefits, positive and encouraging management, challenging yet rewarding work, free tuition, employee wellness benefits

Low pay for the work- not a livable wage for a one income person/ family.

Pay, benefits, WFH policy, flexible PTO

Treated like a number, poor leadership communication, students scream at you on the phone, limited career mobility

The ability to work from home. If this was two years ago, I would have a lot more positive things to say, but right now I'm drawing a blank.

This year would have marked my 10th year at SNHU. My husband previously worked there, and my son graduated from SNHU without tuition assistance, paying his full tuition. Our family valued SNHU deeply. For 18 months while we were overseas on a U.S. military base, I was permitted to continue working. My husband is now employed as a federal worker at the Department of Defense. At the time, the employee handbook stated that employees must reside either within the United States or on a U.S. military installation. SNHU was aware of my location and, consistent with IRS procedures, used my last U.S. address for payroll and tax purposes. Throughout my employment, I maintained a strong performance record. I was frequently granted approval to exceed the standard annual assignment limits and served as a Team Lead. I was proud to be part of SNHU. Unfortunately, two significant changes occurred. First, the "human touch" that had long distinguished SNHU began to diminish. Although I consistently adhered to all policies, I was flagged by an automated system that inaccurately suggested I was not grading assignments. My attempt to clarify the situation by email went unanswered, and a meeting was subsequently scheduled. During that meeting, the dean acknowledged, "You know, we shouldn't treat people this way." Nonetheless, the negative report remained on my file, with only an explanatory note added. Approximately a month later, I encountered technical issues with my dashboard and sought assistance. I explained my time zone, but without seeking clarification, the technical team reported that I was working from outside the country. When contacted by the deans, I reiterated that my location on a U.S. military base complied with the handbook. After several days without a response, I was informed that SNHU had decided to reinterpret the handbook policy and would no longer allow me to continue my employment. Shortly thereafter, the handbook itself was formally revised. This decision has had devastating consequences for my family. The U.S. government is currently targeting federal employees, particularly within the Department of Defense, and hiring freezes are in place. As a woman of color living abroad, and in light of recent changes to DEI initiatives, viable employment opportunities are extremely limited. After overcoming significant obstacles to build a stable life for my children, we are now facing the real possibility of bankruptcy. Given SNHU's public emphasis on inclusiveness and its commitment to supporting military families, it is deeply disheartening to find myself in this situation after nearly a decade of dedicated service. At the end of the day, it has become clear that the values SNHU promotes publicly were not extended to me.