Where to start.
The opportunity given is not based on skill, in fact, there are too many employees for upper management to handle, The ratio is astronomical. That said, support is not there for employees. The only feedback you will receive is when you do something wrong. New employees are tossed to the sharks, and thrown at the wall to see if they stick. They have been onboarding tons of new hires, offering them no additional training. A pivot was made recently, to provide new hires with better opportunities, so they stick around. Meanwhile, consistent tenured people, who have stuck with the company, despite all of the changes, have been getting less and less. Paychecks have been immensely effected. More than 30 consistent performers took a leave of absence, due to the mental stress, and significant decrease in their paychecks. Feedback is not encouraged, new ideas are not welcomed.
The top performers are highlighted, and worshiped by all. They make an absurd amount of money. I’ll admit they work hard, however, they get every opportunity, and are encouraged to take everything they could get. These women are greedy, they will harass you. They will also bully you. If you go to HR in confidence, they will tell your superior. Teamwork is NOT encouraged. You will be fine if you work 70 hour weeks, 12-13 days. They ones making significant money will confirm they are overworked. If you want to work your regular 8 hour shift, you will get the short end of the stick, and are no use to them. Years ago , there was passion, and encouragement. If you look at the review trends, this company took a nose dive with their employee retention most recently. There were talks about going public eventually, and borrowing money from venture capitalists. Jobs have been cut, financing options are changing, expanding at a rapid pace, and hiring bodies to run new clinics. They are squeezing all the money they could get. They used to care about their employee satisfaction, and motivate and offer support.
Patients are double and triple booked, they are moved around constantly, to make room for new patients. Nurses are clearly overworked, and the turnover for the clinical is wild too. The relationship between remote sales, and in clinic team, feels like a rivalry. They will fight over sales, and will spite each other. I have personally first hand seen multiple times in clinic employees going out of their way, doing unethical things, to take away opportunity from the remote team. When reported, we are told “it will be addressed” and the same behaviors continue. Management does not encourage positive relationships with them, or does anything to help make changes. If employees could start trusting each other, and work together, there could be so much more money being made.
Top performers that get any and every opportunity, will shorten their consultations , to move on to the next. They will help them if they are immediately ready to buy, otherwise, you can’t waste their time. Meanwhile, there are other people dying for that opportunity, that will spend time trying to solve their problem, explaining the value and benefits. By giving everything to the top dogs, they are losing money. Most consumers cannot make a decision to buy within 5 minutes. They will never follow up with these patients that they consult. When another member reaches out to the lead to nurture, uncover their needs and problems, and close the sale, you will have a target on your back.. even though they were never calling that person back anyways
Upper management feels like a cult. They will discriminate, and ultimately choose who they wish to benefit. They will gossip about you to other team members.
You will dial and dial all day. They will tell you that there is gold when you hunt. Meanwhile, the employees who have it cushy, get spoon fed all the self booked consults the patients make themselves. They’re in every ring group possible(which means they are constantly getting hot transfers from the call center), and have access to things no one else has.
Please think carefully before coming here. Everything eventually comes to light, and you will see things for how they truly are. Brainwashing attempts will be made, promising you the world.
