Pros
-High night differential pay and that's totally it -They don't care if you swear and curse or be rude to your customers as long as you have a complete attendance and taking more than 30 calls a day then you're fine
Cons
-Power tripping OMs -Promoting a new hire without a valid reason or scorecard -The QA and Training team don't align with each other causing confusion to agents -Resignation is for approval not for FYI -They will require a medical certificate at Day 1 of SL even according to your contract MC is required for 3 or more days of SL -I reported a colleague for harassment and the HR team can't give me an update saying I'm unauthorized even I'm the one who submitted the report, and they did not give any reprimand to that colleague