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Intertec Systems

3.6

Technical Support Engineer - End User Support

Dubai
Technical Support
Dubai
Permanent

Job Title: Technical Support Engineer - End User Support


Job Purpose:
END-USER Support – Field Support Engineer

Qualification: Graduation

Certification: CCNA, MCSA, CompTIA A+

Experience: 4 + Years

Responsibilities:

  • Hardware Setup: Install, configure, and maintain desktop computers, printers, and other peripherals.
  • Software Installation: Install and configure operating systems, office applications, and other software as required by users.
  • System Configuration: Set up user accounts, permissions, and security settings according to organizational policies.
  • End-User Assistance: Provide technical support to end-users via phone, email, or in-person. Troubleshoot and resolve hardware and software issues.
  • Problem Diagnosis: Identify and diagnose hardware and software issues; perform repairs or escalate to higher-level support if necessary.
  • Remote Support: Use remote desktop tools to assist users with troubleshooting and resolving issues.
  • Network Configuration: Set up and troubleshoot network connections, including wired and wireless networks.
  • Connectivity Issues: Diagnose and resolve issues related to network connectivity, including IP address conflicts and VPN connections.

Mandatory:

  • Candidate must have hands-on experience in Windows and MAC OS. ‍
  • Must have supported end-users, Top Management Users. ‍
  • Must know about KPI's , SLA's and knowledge about ITSM tools like ServiceDesk Plus.
  • Good communication skills verbal and written. ‍
  • Working knowledge of office automation products and computer peripherals, like printers and scanners. ‍
  • Knowledge of network security practices and anti-virus programs. ‍
  • Ability to perform remote troubleshooting and provide clear instructions. ‍
  • Excellent problem-solving and multitasking skills. ‍
  • Customer-oriented attitude.
  • Good Communication Skills (Written + verbal)

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