Technical Support Engineer - End User Support

Job Title: Technical Support Engineer - End User Support

Job Purpose: END-USER Support – Field Support Engineer

Qualification: Graduation

Certification: CCNA, MCSA, CompTIA A+

Experience: 4 + Years

Responsibilities:

• Hardware Setup: Install, configure, and maintain desktop computers, printers, and other peripherals.
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• Software Installation: Install and configure operating systems, office applications, and other software as required by users.
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• System Configuration: Set up user accounts, permissions, and security settings according to organizational policies.
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• End-User Assistance: Provide technical support to end-users via phone, email, or in-person. Troubleshoot and resolve hardware and software issues.
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• Problem Diagnosis: Identify and diagnose hardware and software issues; perform repairs or escalate to higher-level support if necessary.
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• Remote Support: Use remote desktop tools to assist users with troubleshooting and resolving issues.
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• Network Configuration: Set up and troubleshoot network connections, including wired and wireless networks.
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• Connectivity Issues: Diagnose and resolve issues related to network connectivity, including IP address conflicts and VPN connections.

Mandatory:

• Candidate must have hands-on experience in Windows and MAC OS. ‍
  
• Must have supported end-users, Top Management Users. ‍
  
• Must know about KPI's , SLA's and knowledge about ITSM tools like ServiceDesk Plus.
  
• Good communication skills verbal and written. ‍
  
• Working knowledge of office automation products and computer peripherals, like printers and scanners. ‍
  
• Knowledge of network security practices and anti-virus programs. ‍
  
• Ability to perform remote troubleshooting and provide clear instructions. ‍
  
• Excellent problem-solving and multitasking skills. ‍
  
• Customer-oriented attitude.
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• Good Communication Skills (Written + verbal)