Does itsu pay their employees well?

According to anonymously submitted Glassdoor reviews, itsu employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at itsu. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at itsu?

85% of itsu employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated itsu 4.1 out of 5 for work life balance, 4.4 for culture and values and 4.2 for career opportunities.

What are the top reviewed jobs at itsu?

Team Member (106) , Team Leader (70) , General Manager (41) , Team Leader Service (17) , Team Member Pro (17) , Kitchen Manager (16) , Manager (13) , Front of House (10) , Kitchen Staff (8) , Kitchen Team Member (8) , Assistant Manager (7) , Customer Assistant (7) , Front of House Team Member (6) , Cashier (5) , TLS (5)

What are the pros of working at itsu according to real employee reviews?

"Free food on every shift and 50% off in any store for you and your family / friends." ((in 74 reviews)); "As a Team Member your responsibilities are pretty basic and pay is good." ((in 41 reviews)); "some nice people but they hated it and left" ((in 34 reviews)); "good team and tips it south ken" ((in 28 reviews)); "Good salary compare other similar companies." ((in 22 reviews))

What are the cons of working at itsu according to real employee reviews?

"long hours and one week in advance rota" ((in 29 reviews)); "Managers can be rude and unprofessional when is very busy" ((in 15 reviews)); "They pay other company to do inclusion survey but to don’t pay own team members." ((in 13 reviews)); "If you are moved to the Kitchen you will have no training but be expected to know what you are doing straight away." ((in 12 reviews)); "Working late hours" ((in 12 reviews))

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itsu

itsu Reviews

4.2

85% would recommend to a friend

(713 total reviews)

Julian Metcalfe

89% approve of CEO

78% positive business outlook

itsu has an employee rating of 4.2 out of 5 stars, based on 713 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The itsu employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

713 reviews

5.0

3 Apr 2018

General manager

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Quarterly bonus, good opportunities to grow

Cons

Stressful, too much pressure from the senior management

5.0

7 Apr 2026

good company

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

fun workplace and good healthy food

Cons

busy hour can be hectic

itsu Response

Hello, Thank you for your lovely feedback! I wish you all the best in your new chapter. Best regards, Nelson Culture Manager

5.0

10 Mar 2026

Good Student Job

Team member

Recommend

CEO approval

Business outlook

Pros

Flexible and competitive pay. Additional £1.25 p/hr if pass mystery shopper. Weekly Pay

Cons

Monotonous job in the sense not much changes from the day to day

itsu Response

Hello, Thank you for your lovely feedback! We’re happy to have you with us. Best regards, Nelson Culture Manager

Viewing 1 - 3 of 713 Reviews

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Jobs at itsu

Oxford Westgate - Team Member

Manchester - Team Member

London - Food Technologist

Kingston upon Thames - Team Member

Kingston upon Thames, England

£14 - £14 /hr

(Employer provided)

View job

Stansted - Team Member [FTC 3 Months]

Stansted, South East England, England

£16 - £16 /hr

(Employer provided)

View job

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