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      iContact

      Part of Ziff Davis

      Is this your company?

      iContact Reviews

      3.3

      59% would recommend to a friend

      (80 total reviews)

      Michael Pepe

      100% approve of CEO

      41% positive business outlook

      iContact has an employee rating of 3.3 out of 5 stars, based on 80 company reviews on Glassdoor which indicates that most employees have a good working experience there. The iContact employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      80 reviews
      2.0
      27 May 2015

      Ok on the surface...but a little weird underneath.....

      Client services
      Recommend
      CEO approval
      Business outlook

      Pros

      Some really nice, intelligent people, some who actually speak to you in the morning. Nice relaxing atmosphere in break room. They also have a small onsite exercise room. Somewhat relaxed atmosphere depending on your position. Flexibility in hours depending on your position. Some departments/jobs are more desirable than others to work in (so choose wisely). Not really micromanaged, and didn't feel like I was taking my job home with me every day, even though I worked some days after hours. Work is varied every day, and enjoyed dealing with the customers. Proactive in the community with fundraisers, etc. Morrisville campus President is a genuinely nice guy who truly has a vision, is approachable, and takes time to listen to everyone, regardless of your title.

      Cons

      Multiple interviews and long interview process for a job that didn't live up to the hype. In midst of merger (who knows what will happen). VERY clique-ish, and if you don't fit in...well...you won't get invited out to lunch, you won't land other opportunities, and you won't survive, If one person who has any "clout" (and doesn't necessarily have to be your coworkers or your immediate supervisor) decides he or she doesn't like you, you're DONE, regardless of performance. Seen it occur many times over many months. Some people are required to work much harder than others, who obviously get by because of who they know. Not the best product training out there. Younger employees (typical age 25-30) tend to create a more juvenile work and social environment. If you actually have a family to go home to and can't attend any of the after-work drinking socials (or if you just don't happen to be into that), then you will slowly be on your way out because you don't "fit in" *and it DOES matter here!). Pay is a little below standard for being located in Morrisville and fighting all that horrible rush-hour traffic. Try to negotiate your hours. Don't have the best product out there. Obvious discord between departments/upper management that should never be = lacking in unity. Some people (esp management) just look you in the face and smile then talk behind your back FAKE.

      avatar
      iContact Response
      10y
      Thank you for your feedback. We did experience some challenges during our merger in 2012 but if you work in our office today, you won't find a "clique-ish" environment - you'll find great people doing awesome things. We've also improved leap and bounds in our product training and we can assure you, there is no such "Kardashian party" here at iContact.
      2.0
      6 Mar 2019

      Highs and Lows.

      Strategic advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Has the potential to be great, management just doesn't seem to know how to leverage employees properly. Work life balance is good, unless you are one of the few that management consistently leans on. Company seems to be in a bit of an identity crisis, are we a services company or a application for small businesses?

      Cons

      Turnover is huge. Recent purchase is still debatable - Seems to be a good thing, unless iContact gets wrapped up into Campaigner. If J2 is willing to let us build the product that matches our small business model (again, this is debatable), we will succeed. VPs don't seem to be on the same page and GM doesn't stand his own ground. Internal promotions are a joke. Management circles through their favorites, even if those favorites do not have the proper experience. There is a certain mold that you need to fit in order to be successful and it often doesn't rely on your work ethic. Reviews are pointless. Don't bother trying to stand up for yourself, you'll immediately be shunned. It'd be nice to see the GM actually acknowledge his workhorses. You can go months without having someone thank you for your efforts or tell you that you are doing a good job. The company isn't that big, it's not that hard to be thankful for the people that are in the trenches, especially when it comes to customer support/service.

      2.0
      8 Sept 2015

      Terrible Experience

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Great people work here and the benefits are awesome.

      Cons

      Very poor management and they promote the WRONG people. My supervisor, his supervisor, along with HR are all very unprofessional. My supervisor NEVER worked. I would never recommend working there.

      avatar
      iContact Response
      9y
      Thanks you for your review. iContact puts a large focus on promoting a happy and productive work environment, we are sorry you did not find that. One of the ways we maintain our open culture is by conducting frequent surveys and open dialogues with the goal of soliciting feedback on internal functions including management. We hope that in your time here you took the time to voice your concerns. As you know, one of our core values is "Be Heard".
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