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      ZenBusiness

      Engaged employer

      ZenBusiness Reviews

      2.5

      25% would recommend to a friend

      (170 total reviews)
      avatar

      Ross Buhrdorf

      33% approve of CEO

      20% positive business outlook

      ZenBusiness has an employee rating of 2.5 out of 5 stars, based on 170 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ZenBusiness employee rating is 35% below average for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      170 reviews
      3.0
      29 Aug 2024

      ZB made a deal with the devil, and the devil wants his due

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      ZB is, hands down, the most progressive company I have ever worked for, from the top down. The C levels have shown time and again that they understand social issues and are focused on making the world a better place. I have also worked with several fantastic managers who knew the value of managing up instead of down and were genuinely great people to work with.

      Cons

      When I interviewed for the company I came here to glassdoor and read reviews about how the leadership had no sense of direction for the company. For the first year I didn’t see that at all, but then the tech crash hit and ZB joined in the same layoff wave that hit every other tech company. A layoff wave that has now been proven to have been orchestrated to remove worker bargaining power, drive down salaries, and inflate stock portfolios. Then we joined the “AI” fad and continue to ride that bubble even as it pops, not because customers want it, but because investors want it. It’s pretty clear that leadership is running scared that the money in the bank keeps getting smaller and smaller and our revenue growth is flatlining. Everyone is exhausted, full time employees are leaving the company while no new FTEs are being hired, and the crunch has not ceased. The recent statement that we should be thankful we aren’t working weekends was beyond tone deaf. Those old reviews were right, ZenBusiness is floundering, desperate to suckle that venture funding bottle.

      avatar
      ZenBusiness Response
      1y
      Thank you for taking the time to share your thoughts and experiences at ZenBusiness. We're glad to hear that you found our company to be progressive and that you've had the opportunity to work with some fantastic managers. It's important to us that our leadership and management teams are aligned with our values and committed to making a positive impact, both within our company and beyond. We understand your concerns regarding the challenges we've faced, especially in the wake of the broader tech industry downturn. The impact of these economic shifts has been felt across the industry, and while we've had to make difficult decisions, we’re committed to ensuring that ZenBusiness remains a strong and resilient company. Your feedback on our recent strategies, including our focus on AI and fintech, is valuable. We’re always striving to align our product offerings with both market demand and our long-term vision. We’re continuously working to balance innovation with stability and to ensure that our strategies are aligned with what our customers and employees truly need. Thank you again for your candid feedback. It’s through honest conversations like this that we can learn and grow as a company. We’re dedicated to making the necessary improvements to ensure that ZenBusiness continues to be a place where our employees can thrive.
      1.0
      8 Feb 2026

      The whole company feels shaky and unstable

      Customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Some coworkers are great and try to help each other out.

      Cons

      This place is stressful and messy. Managers changes the rules all the time and never tell you, so you end up getting blamed for stuff you had no way of knowing. Pay is low, layoffs happen out of nowhere, and no one feels safe in their job. Communication is awful, leadership seem lost, and you're basically left to figure everything out on your own. The whole company feels shaky and unstable, and just trying to survive each day takes all your energy.

      avatar
      ZenBusiness Response
      4mo
      Thank you for taking the time to share your experience. We’re genuinely sorry to hear that your time here felt stressful and uncertain. Periods of change can be challenging, and we recognize that when communication isn’t clear or consistent, it can create frustration and anxiety. That’s not the experience we want anyone to have. Over the past year, we’ve been working intentionally to improve communication cadence, leadership visibility, and clarity around goals and expectations. We care deeply about building a workplace where team members feel informed, supported, and secure. While business conditions sometimes require difficult decisions, we strive to handle them thoughtfully and transparently. We appreciate the acknowledgment of supportive coworkers — collaboration and care for one another are important parts of our culture. Feedback like yours helps us continue improving, and we’re committed to learning from it. We wish you the best in your next chapter.
      1.0
      11 Jul 2025

      Unscalable Product

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Engineering team was good. But they kept firing the good ones based in the USA and working with contract employees only

      Cons

      Leadership is clueless. They hire n fire without any direction. Stay away

      avatar
      ZenBusiness Response
      11mo
      Thank you for sharing your feedback and for your contributions over the past several years. We’re glad to hear that you had a positive experience working with our engineering team. We deeply value our technical talent and know how critical they are to our mission. While we do sometimes make tough decisions about team structure and resource allocation—including using a mix of in-house and contract team members—those decisions are never taken lightly and are made in the context of business needs, sustainability, and long-term product growth. If you're open to it, we’d welcome a conversation to gain further insight into your experience. Wishing you the best in your next chapter, and thank you again for your time at ZenBusiness.
      Viewing 1 - 3 of 170 Reviews
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      ReviewsZenBusiness reviews

      Glassdoor has 177 ZenBusiness reviews submitted anonymously by ZenBusiness employees. Read employee reviews and ratings on Glassdoor to decide if ZenBusiness is right for you.