Yapstone Reviews | Glassdoor.ie

Yapstone Reviews

Updated Dec 9, 2019

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2.6
40%
Recommend to a Friend
77%
Approve of CEO
Yapstone Chairman, CEO, and Co-Founder Tom Villante
Tom Villante
151 Ratings
Pros
Cons
  • "People in the upper management are hired because they are part of the clique, and don't have a clue what they are doing(in 11 reviews)

  • "It’s a growing company with all its concomitant growing pains(in 11 reviews)

More Pros and Cons
  1. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Drogheda
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yapstone full-time for less than a year

    Pros

    Great place to work. Genuinely care about employees & listen to your needs. Good training. Very Good systems to work off & High Tech equiptment. Lots of promotional opportunities. Free food & soft drinks managers SO approachable. brilliant benefits (dental & health insurance)

    Cons

    couldnt actually name any.. great company

    Advice to Management

    Keep it up!

    Yapstone2018-12-14
  2. Helpful (13)

    "Would Not Recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Underwriter in Drogheda
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Yapstone full-time for more than a year

    Pros

    A lot of the people working there are great. The people doing the work bring a good atmosphere to the place. I had a good relationship with numerous people across various departments. For me personally, it was in a great location. This is relative to each person however with others living closer or further away.

    Cons

    More or less everything else. If you have a second language, you are bullet proof. People that do far less work, at an extremely poor quality, can continue to coast by with little to no effort. While people that consistently go the extra mile get absolutely nothing to show for it and see then just expected to do more and more work. When they don't then, it becomes an issue. QA is non existent. There is 0 QA done... across many departments. This leans in to what I said above. People can consistently do a terrible job and nothing is done about it. Even when you report it, nothing gets done. There are 0 bonuses or incentives also. Leadership is very poor. Very little of feedback you give gets taken into account, they aren't anywhere near as transparent as they think they are. There's constant misinformation and more or less lies told to employees. They pretend to care about the people working for them but the constant tone deaf announcements, treatment of staff, below average salary and other factors prove otherwise. The business is on a downward trend at the moment with staff leaving for various reasons. I cannot recommend working here.

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    Advice to Management

    Be more honest to employees and treat them better. Reward hard workers better.

    Yapstone2019-10-09
  3. Helpful (14)

    "Wouldn’t recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Drogheda
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Yapstone full-time

    Pros

    Nice Team Leader. Health and dental benefits. Free breakfast every Wednesday, free mineral drinks.

    Cons

    Lack of communication, expected to know what to do and the processes without sufficient training. Mistakes are always pointed out but good work is not recognised. Unprofessional environment. No progression to grow within the company. Insecurity about job positions as redundancies have happened before. Not all employees get treated the same way. Some get away with a lot more than others. No bonus or... recognitions.

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    Advice to Management

    Tell your employees when they are doing a good job and recognise them for good work. Provide sufficient training for processes and changes rather than expecting employees to follow sheets of paper or emails.

    Yapstone2019-07-26
  4. Helpful (3)

    "Far from perfect but work being done"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Drogheda
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Yapstone full-time for more than 3 years

    Pros

    Very flexible approach and TLs try there best to accommodate where they can The people is a big bonus, think yapstone would of lost alot more employees if it wasnt for the positive environment Location a big big plus for alot of employees including myself Met some lifelong friends working here

    Cons

    Hate the feeling of only being a number, seen alot of good people leave and yapstone allowed it to happen No bonuses or anything to work towards, some people treat it like another day another dollar because of this Very quick to come down on you but not as quick to praise you, praise is very hard to come by Never feel fully safe in your job as everything is very hush hush Very annoying how it always seems at... start of year we are doing well but we always miss our targets in the end, this is then taken out on hard working employees, you never see senior management take the hit Always hear about exploring new verticals but have been here a while now and we have still not taken on any new verticals except KIGO which appears to have gone down like a lead balloon as it never lived up to expectation and still hasn't

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    Advice to Management

    Give more praise to people who do the work they are part of the team too not just the people underperforming. Give more clarity to your employees of the future plans for the business

    Yapstone2019-03-05
  5. Helpful (10)

    "Worst place i have ever worked."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Risk in Drogheda
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Yapstone full-time for more than a year

    Pros

    Hard to think of any. Maybe the location. No travel to dublin. Thats about it.

    Cons

    Has to be the worst place i have worked. Just another number. However if you under preform or get on with the right people you could land yourself a promotion. Team lead was disgraceful.

    Advice to Management

    None

    Yapstone2019-02-21
  6. Helpful (9)

    "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Yapstone full-time

    Pros

    A paycheck ( low wage ). Nothing else.

    Cons

    DON'T DO THAT TO YOURSELF >>>> RUN RUN FAST - be prepared to be micro managed to the ground - managers do not care about employees, you are just a machine - Pension contribution is pitiful - they advertise medical cover but then you find out you have to contribute 20% towards it. same for gym membership they only pay the joining fee € 35 LOL - No benefits - don't dare trying to speak to a senior... manager about an issue, it will be BY EMAIL but first they'd tell you they don't have time - a ''Senior Team Leader'' is very unfriendly, I have never seen her smile once. Nor approachable, no people's skills whatsoever - No flexibility. They don't understand people are not machines and life situations sometimes get in the way. Don't even think asking for a few hours of PTO at the last minute - There is a very serious staffing problem here, leading to agents burning out and leaving but not being replaced > vicious circle - workload is huge and you will be WATCHED and treated like a child

    Show More

    Advice to Management

    waste of breath, they don't listen

    Yapstone2019-02-05
  7. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Approves of CEO

    I have been working at Yapstone full-time

    Pros

    Great people, you are a team member here and not a number. Everyday access to higher management. Bright and open office.

    Cons

    A little slow sometimes to make changes but this is improving all the time

    Yapstone2018-12-12
  8. Helpful (5)

    "An enjoyable place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    UW Department in Drogheda
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Yapstone for more than a year

    Pros

    - Location is great - on the outskirts of town so its an easy commute and the commute is in the opposite direction to the traffic heading for Dublin - free car parking - Nice offices with pool table; breakout areas with sofas etc - Free breakfast every Wednesday and constant free soft drinks; coffee tea and snacks - Open plan office bright office which has just had a full refurbishment - Very friendly team... mates and good relaxed atmosphere

    Show More

    Cons

    - Progression opportunities up until recently have been slow to arise - long awaited senior agent positions still not live in our department yet - Frustration due to lack of clarity on processes

    Advice to Management

    Don't let the negative vibes of the minority distract you from your strategy to benefit the majority

    Yapstone2018-10-26
  9. Helpful (4)

    "Great place to work , care and respect show to employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Chargeback Specialist in Drogheda
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yapstone full-time for more than a year

    Pros

    Excellent progression, wonderful people! JOY

    Cons

    Nothing to report here management really work hard to make this a great place to work

    Advice to Management

    Keep up the great work !!! Proud to be a Yapster

    Yapstone2018-10-23
  10. Helpful (1)

    "Company keeps moving in the right direction. Exciting times!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Underwriter in Drogheda
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yapstone full-time for more than a year

    Pros

    Good modern company to work for. Company continues to mature and develop into other markets. Constant progression opportunities once you are willing to put your head down and work for it. Great working environment to succeed. Highly recommend!

    Cons

    Possibility of a monthly or quarterly bonus structure to work towards would be nice but other than that everything is good.

    Advice to Management

    Keep trucking forward & striving for better. We have a great opportunity to make a real difference in the online payments/tech industry.

    Yapstone2018-11-01
Found 258 reviews