The CBT leaders have no interest in listening to the billing analyst and their needs. They refuse to provide written procedures, policies, cheat sheets, etc which would make it easier on the billing analyst and have been asked for by the analyst. They don't care about the number of hours it takes to complete the work (some upwards of 60+ hours a week but instead say at least you are getting paid OT for those hours). They will tell you a meeting (office hours which is meant to be a Q & A meeting) is optional but then provide necessary information during that meeting. They will change procedures on one day, then a couple of days later change it and they a couple of days later reprimand the team for not following the new procedure. They do not have the billing analyst back. They give you financial goals, which is based on how much per month to bill but the amount to bill is dictated by the relationship executives, but don't tell you how they got to them and if they will be part of your performance review. They talk about the billing analyst behind their back and make fun of us. The Centralized Billing Department is extremely toxic and while leadership knows this they refuse to do anything about it.
