Viagogo Reviews

2.9

50% would recommend to a friend

(350 total reviews)

Eric Baker

39% approve of CEO

49% positive business outlook

Viagogo has an employee rating of 2.9 out of 5 stars, based on 350 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Viagogo employee rating is 25% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

350 reviews
1.0
19 Apr 2015
Recommend
CEO approval
Business outlook

Pros

Friendly but fake management. If you can deal with fake people, that would be a pro, besides that. Nothing.

Cons

- 1 Year probation - Horrible pay (€22,000pa) and after tax, you will get less than a cleaner will get. If you are German speaker, u get more €24,000. Not so fair is it but workload for German speaker is impossible. Within 3 months, have at least 5 speakers left - The company do not allow you to check your personal emails or phone and want you to put in locker. If you do, they will humiliate you in front of everyone. - No work life balance - They entice you with bonus, but it is scaled and no one ever got nearly half of it. And after tax, don't even bother looking at bonus -Highly stress work and fast paced. Prepare to lose a lot of hair. - High employee turnover -Ridiculous quality check. Be prepare to be demotivate everytime u go for quality review. Unqualified quality staff that feel like they have to find a fault to show that they are doing their job. Hence, you will come out of the check feeling like there is really nothing you can improve. - The free health insurance is not free. You will have to pay monthly. - You will feel like a fraud everytime you talk to a customer as it requires you giving them false hope and blatantly lying. You will have to be highly immoral yourself to do this job. -Unhelpful managers and team leader. The company treats you like how they treat their customers. They just want you to go ask someone else, so going to them will be no help.

1.0
28 Feb 2019

Avoid

Recommend
CEO approval
Business outlook

Pros

- nice location in Castletroy/next to bus stop so you can leave as quickly as possible at the end of the day - the office itself is nice - wage is not abysmal - part time work was okay because I had plenty of time to interview at other places

Cons

- very basic training, but fair enough because there is nothing a customer service rep can actually ever do to help the customer on the phone, except for take the abuse! - over half of the training just consisted of the history of the company and the big festivals and matches that the company deals with yearly. There is not a lot on how to actually handle situations that arise on the phone. - extremely bizarre vibe in the office, nobody talks to anyone outside of their 'team'/group - TL's lie - TL's don't speak or engage with customer reps, they just talk at you. Not once when I started did I have one of the MANY team leads introduce themselves to me, you don't know who they are or where they even sit but they are watching you - No communication or team playing, everyones out for themselves and very difficult to get a straight answer from someone when you ask a question - Multiple times I saw people called out loudly and in front of everyone by fellow team members (not even TLs!) for minor issues such as spelling mistakes. - Multiple times I watched fellow team members be shouted at in front of everyone by TL's

Viewing 1 - 3 of 350 Reviews

Glassdoor has 376 Viagogo reviews submitted anonymously by Viagogo employees. Read employee reviews and ratings on Glassdoor to decide if Viagogo is right for you.