Urban Decay Cosmetics Reviews

Updated Oct 7, 2021

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Found 254 of over 273 reviews

3.6
59%
Recommend to a Friend
66%
Approve of CEO
Urban Decay Cosmetics General Manager  Elaine Mac Neil   (no image)
Elaine Mac Neil
45 Ratings
Pros
  • "Commission, Training, Free makeup, Management, Amazing company to work for(in 17 reviews)

  • "Easy dress code and decent gratis(in 13 reviews)

  • Cons
  • "Micromanaging nightmare from upper management,(in 31 reviews)

  • "Work/Life Balance, lack of support from retailers (Macy's)(in 28 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 4.0
      Former Employee, less than 1 year

      Beauty advisor

      Sep 23, 2019 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Cruelty free makeup brand

      Cons

      The hours are difficult and long

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    2. 1.0
      Former Employee

      Disappointing company to work for

      Feb 28, 2017 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I had good allocation and staff shopping priviledges, great camaraderie with team in store, good counter manager, good relationship and communication with dept and store staff.

      Cons

      Targets deliberatley set high so extra commission unachievable. Field management team unapproachable, emotional, unpredictable. Amateur set up for a loreal brand, not what I was expecting, area sales manager is recruiter, trainer, and everything else. No management field team, very unprofessional. Staff turnover very high. Communication between area sales and teams very poor.

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      1 person found this review helpful
    3. 2.0
      Former Employee

      Not what I was looking for

      Oct 15, 2014 -  
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Having access to high quality make-up and products, good incentives to encourage you.

      Cons

      No training was given other than an initial introduction to some products. Being asked to traffic stop in areas away from the counter was not only humiliation for me but also the women I approached, e.g. being asked to go to traffic stop in the lingerie section of the department store. Expectations such as wearing fake tan and heavy make-up to fit the bill when really I found it put off potential clients and over all bad employee and employer communication.

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      4 people found this review helpful
    4. 5.0
      Current Employee

      cool

      Oct 7, 2021 - Makeup Artist in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      yeah it was great actually

      Cons

      none. really it was a good experience

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    5. 5.0
      Current Employee

      Great

      Oct 6, 2021 - Urban Decay Brand Manager in Chicago, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Staff shop Free products Flexibility

      Cons

      Working over Xmas period no holidays

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    6. 1.0
      Former Employee, more than 3 years

      Urban Decay is the #1 Gaslighting, Racist, Classist, Toxic Pawn of L'OREAL

      Sep 30, 2021 - Vice President in Miami, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Dogs are allowed to come to work every day; however, they do not qualify as dependents under the L'Oreal Blue Cross Anthem legal paperwork or tax dependents, which should change under Americans with Disabilities Act.

      Cons

      Stephane Rinderknech suppresses and gaslights female, male, and non-binary L'Oreal executives to the point of them quitting or terminating their contracts. Everyone at Urban Decay prior to 2016 began going on disability or medical leave due to the toxic, racist, classist environment perpetuated by co-founder and Texas alum Wende Zomnir, who is on record as saying things such as "Lizzo will die because she's obese" and "L'Oreal's racist; they hate Black people." Executive leadership, with the exception of very few DMI + USA leaders, is a toxic environment of cis white women who do not care about anyone but themselves and their corporate coaches and their LinkedIn profiles and their personal branding/PR. Red tape, abusive leadership, and incompetence at all levels prevents people from getting the resources and personnel they need to lead. You are set up to fail before you even arrive for your first day here; IT literally will not have your email set up nor a work computer available for you. There is no such thing as onboarding; L'Oreal dictates busywork that means you will be working nights, mornings, and weekends, especially on a global timeframe with a drive timeline that is designed to make you go to the hospital and go on long-term disability. Deadlines are arbitrarily changed by AVPs who do not do any work; the ad agencies, vendors, and creative teams/creative ops teams are set up to fail regularly, 24/7. Do not continue to reward and promote longtime Urban Decay + L'Oreal male and female AVPs/VPs who do nothing and speak condescendingly as if they are qualified for their roles as Digital Marketers, PR, Ecommerce, or Social. This is a classist, toxic, cis white female environment that does not support, listen to, acknowledge, or learn from its cycle of abuse. No human in their right mind should work for L'Oreal USA or Urban Decay. Individuals are fired while on maternity leave; non-binary, neurodivergent employees are gaslit by middle management and AVPs who do nothing except gaslight their direct reports into being on antidepressants. There is no accountability here; there is only gaslighting, white female fragility, racism, elitism from racist, self-hating people who went to state schools or USC who feel entitled because they "know everything," toxic leadership, toxic middle management, and an inverted pyramid of middle managers that expects everyone else to comply. You are expected to be on 24/7 while underpaid in Orange County, undervalued, without promotions, while global teams (DMI) and the U.S. teams are siloed from one another. The most qualified, empathetic, talented, and brilliant operators and leaders quit within 6 months to 3 years. There is no growth for you if you are good at your job. The bamboo ceiling is real. DMI Global Executive Team fails at protecting direct reports. The overturn rate is 100% for individual employees. AVPs continue to gaslight their direct reports through intimidation tactics, Microsoft Team messages at 2 am, and abusive language and extreme negligence. LGBTQIA+/talented Creative Freelancers quit immediately because of cis white female AVPs blaming them when it's really the AVP that needs to be fired. AVPs belittle VPs regularly. This is a known issue that has never been fixed. This is a personality flaw that can only be fixed by firing and termination of the toxic AVPs/VPs. Personal social media messages and personal text messages sent at all hours during weekends and weeknights are used to gaslight direct reports/employees into participating in activities they otherwise feel averse to or guilted into working when their AVP is not working—it's easy to figure out who is toxic based on their direct report overturn %. L'Oreal does not comply by its own PR messages. Google "L'Oreal Daily Beast Toxic Abuse" to confirm all of the information that is being suppressed by Urban Decay and L'Oreal. Regular phrases used by AVPs and the "pets" of VPs: —Let us do our job. —Stay in your lane. —This is your fault. —This isn't our fault. —We're not responsible for this. —We didn't approve this. —It's your job to get this done. —Give this to X; they're faster and are willing to help. —I can't pretend I didn't see this but I won't say anything. —I know everything. —You owe me. Instagram's watchdog account, Estee Laundry, (instagram.com/esteelaundry), has some of the best up-to-date information on what companies in beauty are toxic and which are PR/HR nightmares. It's a revolving door between Urban Decay and TooFaced employees because they are the equivalent of the Sharks and Jets in "West Side Story." Everyone in middle management/AVP/the inverted pyramid protects themselves and then *maybe* their teams next. After interviews with executive organizational psychologists from L'Oreal, the data showed this quantitatively and qualitatively. When forced to admit a mistake, individuals have to rationalize this: "If I tell the truth to my toxic, abusive manager, I will 100% be blamed. Even though the mistake was caused by the cis white female AVP ignoring my emails and blatantly blaming everyone else. If I lie to leadership, there's a 50% probability that the truth will come out and leadership will lie and throw me under the bus. So, given that 100% of the blame will fall squarely on my shoulders, I have no choice but to lie to protect myself, my low salary, my health benefits, and my salary." Employees here only stay due to extenuating needs, such as health insurance and medical needs. Everyone who is talented and an operator goes on disability at least once, but then is gaslit to believe they are not talented because they aren't being promoted. The Bamboo Ceiling, where Asian-Americans and International Asians are not promoted to leadership positions, posited by Harvard Business Review and Stanford Business School, along with numerous other organizational psychology journals, holds more true at Urban Decay than at any other cosmetics company in Los Angeles, Orange County, or New York City. It has a startup mentality trapped in a corporate matrix, which is a recipe for mental health + medical emergencies caused by negligent and toxic leaders at the AVP/VP level. AVPs routinely sabotage and disparage fellow AVPs/VPs/executive on Microsoft Teams chats (public and private channels) and the "Mean Girls Mentality" mentioned in other reviews is absolutely true, at every level. This is one of the most racist, classist, abusive, enabling environments and is a trigger for anyone with a beating heart and an ounce of empathy or competency. Do not apply here. Do not work here. Join a monastery instead. Consultants who have come in from L'Oreal USA Executive have administered extensive surveys, one-on-one interviews, and NEO stress tests. This is the worst company in Orange County/Los Angeles, because it takes advantage of the most competent leaders and drives them to seek mental health/medical resources, while forcing them to be accountable for AVPs and VPs and Presidents who report to Patriarchal French Men who are overpaid, such as CEO Stephane Rinderknech. Harvard Business School Review has deemed L'Oreal a toxic workplace; Estee Lauder Companies have a much healthier culture. When the Heads of L'Oreal/UD Recruiting, SVP of HR, and the entire HR department turn over in less than a year, you leave. This is no place for a human to work. Everyone is set up to fail.

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      2 people found this review helpful
    7. 5.0
      Former Employee, less than 1 year

      I loved this company

      Aug 22, 2021 - Sales Specialist in Miami, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fun work environment, awesome bosses

      Cons

      Lower pay than a standard freelancer position

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    8. 1.0
      Former Employee, more than 10 years

      No thank you

      Sep 23, 2021 - Sales in Philadelphia, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I was paid on time

      Cons

      Everything. The same job in my market paid $20k more than I was making

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      2 people found this review helpful
    9. 3.0
      Former Employee

      Another L’Oréal Brand

      Aug 17, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free product and discounts are great. You get the backing of a big parent company. People that work there are great and fun.

      Cons

      L’Oréal runs the show. The corporation is extremely involved in every decision made. The industry is overall tough and the brand is having a hard time.

      1 person found this review helpful
    10. 5.0
      Current Employee

      Great company

      Aug 2, 2021 - Account Manager in Belfast, Northern Ireland, Northern Ireland
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Training, commission, discount, events and conferences

      Cons

      Difficult to get in contact with some senior staff.

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