Does Smitten Ice Cream pay their employees well?

According to anonymously submitted Glassdoor reviews, Smitten Ice Cream employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Smitten Ice Cream. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Smitten Ice Cream?

64% of Smitten Ice Cream employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smitten Ice Cream 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smitten Ice Cream?

Barista (10) , Brrista (3) , General Manager (3) , Shift Lead (3)

What are the pros of working at Smitten Ice Cream according to real employee reviews?

"fun people and easy job" ((in 7 reviews)); "free ice cream is always a plus" ((in 5 reviews)); "fun work environment" ((in 5 reviews)); "Coworkers and managers were easygoing." ((in 4 reviews)); "Great culture and product." ((in 3 reviews))

What are the cons of working at Smitten Ice Cream according to real employee reviews?

"mean / incompetent manager when I was there" ((in 3 reviews)); "Pay is below market valye" ((in 3 reviews))

Smitten Ice Cream Reviews

3.7

64% would recommend to a friend

(60 total reviews)

Robyn Sue Fisher

60% approve of CEO

42% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (60 reviews)

Smitten Ice Cream has an employee rating of 3.7 out of 5 stars, based on 60 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smitten Ice Cream employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants and food service industry (3.7 stars).

Reviews by job title

60 reviews

4.0

13 Jun 2025

Great ice cream

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

elite service with delicious flavors

Cons

was a little unsanitary for me

2.0

20 Sept 2015

Degrading over time

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Free ice cream Easy job to learn Usually possible to trade a shift with someone if you need the day off

Cons

Became far more demanding and micromanaged over time New rules being implemented and enforced faster than employees are informed of them Repetitive tasks (but that goes for most jobs in this industry)

5.0

2 Jan 2015

Smitten with Smitten!

General manager

Recommend

CEO approval

Business outlook

Pros

Substantial gowth, positivity, fantastic management team-- very skilled and awesome to work with, the overall feel of being a part of the company is amazing.

Cons

All in all, there aren't many cons working at Smitten. If anything, I would say that during the busier seasons, the crowd can be slightly overwhelming. But easily managed. Nothing too crazy :)

Viewing 1 - 3 of 60 Reviews

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