Sitecore Reviews

It’s not nice or even cathartic to write this but the new CEO (Eric) and leadership team have lost all credibility and trust with the employees. Say one thing, do another. Express how important people are then exit entire countries from the business and do more layoffs a month later. No jobs, countries or people are safe. Morale very low, people overworked and told using AI is the solution. A ‘strategy’ so basic it’s almost meaningless and you might think had been created by an intern with ChatGPT. So sad to see the enthusiasm and motivation drained from so many talented people.

Groundhog Day leadership. A steady influx of new executives with limited experience in this market, retreading old ground and revisiting foundations that were already solid. Same strategy, new slideware. CEO narcissism. Excessive focus on personal storytelling rather than the business. It’s distracting and, frankly, cringe. Private equity influence is obvious but never acknowledged. It’s unclear whether decisions are being made for customers, employees, or the board. Product innovation has stalled. The lack of meaningful customer growth and ongoing churn issues reflect this reality. Heavy AI washing. “Agents” are largely dressed-up chat interfaces that don’t materially help users get work done inside the products. It’s hard not to ask whether customers were meaningfully consulted at all.