Does Shake Shack pay their employees well?

According to anonymously submitted Glassdoor reviews, Shake Shack employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Shake Shack. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Shake Shack?

51% of Shake Shack employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Shake Shack 3.1 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Shake Shack?

Team Member (177) , Crew Member (97) , Manager (76) , Trainer (75) , Cross Trainer (58) , Cashier (54) , Line Cook (46) , General Manager (44) , Part Time Service Crew (41) , Shift Manager (37) , Kitchen Staff (22) , Shack Trainer (22) , Restaurant Manager (21) , Cook (20) , Crew Member/Grill Cook (19)

What are the pros of working at Shake Shack according to real employee reviews?

"Good pay and are flexible" ((in 239 reviews)); "Great people work there and make it worth the struggle" ((in 90 reviews)); "The company also has great benefit programs available to all types of workers." ((in 58 reviews)); "I love my coworkers they’re a great team." ((in 56 reviews)); "good because free food very nice" ((in 45 reviews))

What are the cons of working at Shake Shack according to real employee reviews?

"Poor management as there were always MIT’s that we needed to train and therefore didn’t know how to organize the work flow or people successfully." ((in 153 reviews)); "Rude managers who are disrespectful and talk down to employees" ((in 144 reviews)); "Long hours and gets bored especially when theres no order" ((in 84 reviews)); "Unfair management and favoritism between coworkers." ((in 46 reviews)); "Break was short and unpaid even after being on your feet for 8+ hours they can easily afford paid breaks." ((in 34 reviews))

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Shake Shack

Shake Shack Reviews

3.4

51% would recommend to a friend

(2,125 total reviews)

Rob Lynch

53% approve of CEO

42% positive business outlook

Shake Shack has an employee rating of 3.4 out of 5 stars, based on 2,125 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Shake Shack employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants and food service industry (3.7 stars).

Reviews by job title

2K reviews

5.0

9 Jun 2026

Good salary and benefits, but work can be stressful

Crew member

Recommend

CEO approval

Business outlook

Pros

The salary was pretty good, good benefits and everyone working there were really nice

Cons

A little dirty sometimes, and can be pretty stressful

5.0

3 Jun 2026

Great people and growth opportunities, but communication could be better

Cross trainer

Recommend

CEO approval

Business outlook

Pros

good people ability to grow

Cons

sometimes communication is not the best

5.0

17 May 2026

Fun place to work

Team member

Recommend

CEO approval

Business outlook

Pros

fast-paced environment and hands on

Cons

can be boring during lull periods, no sitting

Viewing 1 - 3 of 2,125 Reviews

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Jobs at Shake Shack

Restaurant Manager - Non Exempt

Assistant General Manager

Restaurant Assistant General Manager

Restaurant Manager - non exempt