The onboarding and training process could be...smoother. Although a lot of emphasis is (understandably) placed on passing the licensing exam, I feel like there should be more training for new producers and AMs in the simple day-to-day tasks of their jobs; right now training largely consists of just going through quotes with different carriers, which is important, but doesn't address a lot of other stuff. In a similar vein, I feel like there should be a better, more central system for information-sharing within the company, as I feel a lot of the same questions get asked and re-asked all the time. Finally, I feel the company as a whole could be a little bit more tech-savvy, although management has thankfully made that a priority for 2021.