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National Legal Service

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National Legal Service Reviews

3.3

53% would recommend to a friend

(36 total reviews)

63% positive business outlook

National Legal Service has an employee rating of 3.3 out of 5 stars, based on 36 company reviews on Glassdoor which indicates that most employees have a good working experience there. The National Legal Service employee rating is in line with the average (within 1 standard deviation) for employers within the Legal industry (3.8 stars).

Reviews by job title

36 reviews
2.0
8 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Hybrid working Central London location

Cons

This is not a nice firm to work at and I would strongly discourage anyone from joining, The pay is not good, there are no bonuses, rarely any socials, and a very competitive and secretive environment amongst staff. The main issue is that the new CEO has brought with him extremely unrealistic billing targets which can only be met by working on average 10 hours a day, or committing fraud. With the low pay and unwelcoming workplace, there is really no incentive to stay and break your back for these unrealistic targets. There is also a very limited scope of legal work you are exposed to here. There is a lack of training, but still micromanagement from supervisors. Despite the amount of people leaving in their droves, HR does not appear to be taking any of these concerns seriously or making any changes. These targets may make the firm more profitable, but it is causing NLS to be a miserable place to work at, with staff often waking up extremely early or working very late and/or on weekends, to meet their targets. Due to the lack of networking, most members of staff on other teams do not even know each other’s name, and there is no cohesion or goodwill. There is also a lot of favouritism, with people having less experience or knowledge and still being promoted, whilst others are under appreciated, perhaps due to gender and race. Also, even though the setup is hybrid, you are expected to go to Court extremely frequently to meet your targets, but still go into the office at least twice a week. In practice, you do not work from home as frequently as advertised.

5.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I joined NLS in it's infancy during March 2018, I assisted in growing the Birmingham branch from me alone to over 20 people including paralegals, trainees, solicitors and supervisors. I left for other opportunities in mid-2022 but returned May 2024 as I felt at home here, supported with my team, I like working with NCDV and the diverse type of work I am able to undertake within Family Law. The current CEO is very hands on, ensuring he is visible & accessible to the team. Given the pace of some of the work we do I can train my colleagues in the law & advocacy quickly. IT is fantastic in terms of the case management system which is one of the reasons I returned. For the motivated, dedicated employees the path from admin work to supervising a team as a qualified solicitor can be as little as 3-4 years.

Cons

As the firm was much larger when I returned there was unexpected bureaucracy to navigate to get certain tasks done however, this has been shaken up and lots of previous barriers removed. Clear London-Outsiders divide for a long time but this is being eroded to give us non-Londoners the same opportunities & attention.

5.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Supportive management nationally and regionally. Opportunity to work on complex and interesting cases Opportunity to assist with business development and marketing Flexible working Competitive salary at this level Hybrid working Staff are all genuinely nice people who are approachable and helpful. The firm encourages the offices to work together and share ideas and information Diverse staff and client base Opportunity to do legal aid and private work Ability to take on work from any area of family law and run a mixed caseload Management are always looking at ways to support staff and make NLS a better firm for all of us The firm assists many junior members of the team to progress and be promoted. We have a number of trainees and staff that are doing the SQE so that they can qualify and be promoted to solicitor roles. A number of solicitors have been promoted to deputy supervisor roles and there is clear room for progression.

Cons

I can’t think of any right now.

Viewing 1 - 3 of 36 Reviews

Glassdoor has 38 National Legal Service reviews submitted anonymously by National Legal Service employees. Read employee reviews and ratings on Glassdoor to decide if National Legal Service is right for you.