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      Merchants

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      Merchants Reviews

      3.1

      55% would recommend to a friend

      (89 total reviews)

      49% positive business outlook

      Merchants has an employee rating of 3.1 out of 5 stars, based on 89 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Merchants employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

      Reviews by job title

      89 reviews
      5.0
      27 Oct 2025

      Environment

      Call center agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Healthy working environment if you mind your own business

      Cons

      Working hours are a bit hefty

      5.0
      8 Oct 2025

      Good environment

      Call center customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Always put employees first and consider their mental health

      Cons

      Not giving potential employees a chance to prove thematically if they didn’t make pass rate. Some people are good in practicals than books

      5.0
      28 May 2025

      Customer Service And Sales Agent

      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Transferable Skills Develop strong communication, problem-solving, and persuasion skills. These are valuable across many industries. Entry-Level Opportunities Many roles require minimal experience, making it easy to get started. Often includes on-the-job training. Commission/Incentives (for sales) Opportunities to earn bonuses or commission on top of base salary. Job Availability High demand across industries: retail, tech, finance, etc. Growth Potential Can lead to roles in team leadership, account management, or corporate sales. Interpersonal Interaction Great for people who enjoy helping others and social interaction. Problem-Solving Satisfaction Successfully resolving an issue or closing a sale can be very rewarding.

      Cons

      Stressful Interactions Dealing with angry or frustrated customers can be emotionally draining. Repetitive Work The job can feel monotonous, especially in call centers or script-based environments. Performance Pressure Constantly monitored KPIs (call time, resolution rate, sales targets) can create pressure. Limited Autonomy Agents often must follow strict company scripts and policies. Variable Pay (in sales roles) Reliance on commissions can lead to inconsistent income. Odd Working Hours May require evenings, weekends, or holiday shifts, especially in global or 24/7 service teams. Customer Misunderstanding or Abuse Not uncommon to be blamed for things out of your control.

      Viewing 1 - 3 of 89 Reviews
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      ReviewsMerchants reviews

      Glassdoor has 123 Merchants reviews submitted anonymously by Merchants employees. Read employee reviews and ratings on Glassdoor to decide if Merchants is right for you.