Does MBNA pay their employees well?

According to anonymously submitted Glassdoor reviews, MBNA employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at MBNA. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at MBNA?

32% of MBNA employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated MBNA 2.7 out of 5 for work life balance, 2.8 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at MBNA?

Customer Service Representative (11) , PPI Case Handler (4) , Call Center Representative (3) , Customer Service Advisor (3) , Accountant (2) , Administrator (2) , Business Control Specialist (2) , Collections Specialist (2) , Compliance Manager (2) , Credit Risk Analyst (2) , Customer Service Agent (2) , Customer Service Associate (2) , Customer Service Representative (CSR) (2) , Operations Manager (2) , Performance Analyst (2)

What are the pros of working at MBNA according to real employee reviews?

"The benefits are good, the perks you receive while working for a big bank are great." ((in 11 reviews)); "Great People in the finance team" ((in 7 reviews)); "Great environment and people to work with" ((in 3 reviews)); "Great facilities" ((in 3 reviews)); "Competitive salary." ((in 3 reviews))

What are the cons of working at MBNA according to real employee reviews?

"Absent managers, no breathing space, 5 minutes to walk 100 yards to a toilet and get back." ((in 7 reviews)); "No career progression for contractors" ((in 5 reviews)); "long hours and longer commute for me." ((in 4 reviews)); "Bad pay, no progression" ((in 4 reviews)); "Minimal training" ((in 2 reviews))

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MBNA

Part of Lloyds Banking Group

MBNA Reviews

Compare reviews

3.2

32% would recommend to a friend

(94 total reviews)

10% positive business outlook

Ratings by category

3.3

Diversity and inclusion

3.0

Compensation and benefits

3.0

Career opportunities

2.8

Culture and values

2.8

Senior management

2.7

Work/Life balance

MBNA has an employee rating of 3.2 out of 5 stars, based on 94 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MBNA employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

94 reviews

5.0

21 Jul 2023

Fair

Front desk agent

Recommend

CEO approval

Business outlook

Pros

Good place to work and fair promotion process

Cons

Limited career progression opportunities there

5.0

25 Apr 2026

CSR

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Flexibility, team members and employers are very kind

Cons

Must be well trained. Might be a bit confusing at the start

5.0

10 May 2024

Miss this place

Customer assistance representative

Recommend

CEO approval

Business outlook

Pros

Company put strong priority on its people

Cons

Long hours but good pay

Viewing 1 - 3 of 94 Reviews

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