- Heavy reliance on a very few anchor clients has led to instability and layoffs across global offices (Australia & Canada) when those accounts fluctuate
- Promotion and bonus cycles often feel dictated by favouritism rather than objective peer feedback (you can write and achieve the SMARTest goals, but you won't get anything)
- Critical information is often gatekept by leadership, leading to embarrassing situations where clients are sometimes better informed than the internal delivery team
- Annual leave is 21 days, but ~10 days are consumed by a forced year-end shutdown
- Management is aware of the toxic shifts in culture, but their response is purely performative; employees provide the feedback and action plans, but there is zero concrete execution from the top