Does KCAL Insurance Agency pay their employees well?

According to anonymously submitted Glassdoor reviews, KCAL Insurance Agency employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at KCAL Insurance Agency. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at KCAL Insurance Agency?

43% of KCAL Insurance Agency employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated KCAL Insurance Agency 3.5 out of 5 for work life balance, 2.8 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at KCAL Insurance Agency?

Customer Service Representative (29) , Customer Service Representative (CSR) (9) , Insurance Agent (8) , Marketing Assistant (6) , Client Service Representative (2)

What are the pros of working at KCAL Insurance Agency according to real employee reviews?

"Friendly coworkers who became my best friends" ((in 10 reviews)); "3. comprehensive training class: before you start doing your job you will have very completed training class so you will know what you will encounter when you really start doing your job" ((in 6 reviews)); "great people to work with" ((in 5 reviews)); "Everyone is friendly in the company." ((in 4 reviews)); "Some people are nice and have benefit like health insurance" ((in 4 reviews))

What are the cons of working at KCAL Insurance Agency according to real employee reviews?

"Low pay and little room for promotion." ((in 7 reviews)); "8 out 10 managers is a relative of Kenny Chang." ((in 6 reviews)); "Below average salary" ((in 5 reviews)); "So much has changed for the worst in the past few years, especially since the start of COVID, one can really see that the top management does not care for the employees nor customers." ((in 3 reviews))

KCAL Insurance Agency Reviews

3.0

43% would recommend to a friend

(119 total reviews)

Kenny Chang

49% approve of CEO

41% positive business outlook

KCAL Insurance Agency has an employee rating of 3.0 out of 5 stars, based on 119 company reviews on Glassdoor which indicates that most employees have an average working experience there. The KCAL Insurance Agency employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

119 reviews

5.0

24 Jun 2026

Great benefits in a friendly, bilingual environment

Insurance agent

Recommend

CEO approval

Business outlook

Pros

Great benefits and friendly environment

Cons

Must be fluent in both English and Chinese

2.0

1 May 2026

Mundane work with challenging onboarding process

Customer service representative (csr)

Recommend

CEO approval

Business outlook

Pros

Its a nice work place. You get your own desk and tools provided. Great for people who enjoy mundane work.

Cons

Onboarding and training consists of mostly videos and their own book. Your manager will speed run some paperwork in front of you and expect perfection.

5.0

19 Mar 2026

Absolutely a good company to work with

Customer service representative

Recommend

CEO approval

Business outlook

Pros

1. Excellent management team. From CEO to manager, they care about the employees. 2. The great opportunities for the career promotion if you show your professional ability. 3. The salary matches the workload perfectly. 4. A lot of other company benefits. 5. The working environment is friendly. The co workers are all well educated professionals.

Cons

1. Must be bilingual. If you are not confident about your English , you may not qualified.

Viewing 1 - 3 of 119 Reviews

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Jobs at KCAL Insurance Agency

Customer Service Representative (Bilingual Mandarin or Cantonese/English)

Customer Service Representative (Bilingual - Mandarin/ English)

Customer Service Representative (Bilingual - English/Chinese)