Despite a constant call from the CEO to 'put customers first', the reality is the complete opposite, people and departments are out for themselves to claim their coveted end of year bonus and customer score is a small element of the legendary BSC, the understaffed customer facing teams have the hardest job to keep this as high as they can with morale on the floor.
Members of the executive team rule by fear and staff often don't speak out.
I have never seen a company with such middle management bloat across every team there are 'jobsworths' sitting on every other committee and forum.
You are small telco (trying hard to be a tech-co but with no idea what to do)
The cliques that run each floor need to be torn apart. These are toxic and create a horrific culture.
