Does IntouchCX pay their employees well?

According to anonymously submitted Glassdoor reviews, IntouchCX employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at IntouchCX. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at IntouchCX?

44% of IntouchCX employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated IntouchCX 2.8 out of 5 for work life balance, 2.9 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at IntouchCX?

Customer Service Representative (207) , Customer Service Representative (CSR) (94) , Team Leader (56) , Senior Consultant (40) , Customer Service Agent (27) , Team Lead (23) , E Support Officer (20) , Operations Manager (16) , Customer Service (14) , Training Facilitator (12) , eSupport officer (12) , IT Generalist (11) , Trainer (11) , Subject Matter Expert (SME) (10) , Agente Telefónico (8)

What are the pros of working at IntouchCX according to real employee reviews?

"Work from home is the best option so far as for mothers especially" ((in 66 reviews)); "Good Culture and Good Company Governance" ((in 35 reviews)); "The people here are nice and easy to talk to" ((in 30 reviews)); "Good work environment for the teams I participated" ((in 20 reviews)); "Great Team" ((in 18 reviews))

What are the cons of working at IntouchCX according to real employee reviews?

"Low pay and disorganized system" ((in 41 reviews)); "Stressfull and no work life balance" ((in 20 reviews)); "No benefits compared to Big 4" ((in 16 reviews)); "Bad leadership overall" ((in 15 reviews)); "Politics and no growth opportunities" ((in 9 reviews))

What are employees saying about IntouchCX redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about IntouchCX redundancy and their outlook for job security at IntouchCX in 2026.

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IntouchCX

IntouchCX Reviews

3.0

44% would recommend to a friend

(1,120 total reviews)

Mitul Kotecha and Shane Kozlowich

44% approve of CEO

37% positive business outlook

Ratings by category

3.4

Diversity and inclusion

2.9

Culture and values

2.9

Career opportunities

2.8

Work/Life balance

2.7

Compensation and benefits

2.6

Senior management

IntouchCX has an employee rating of 3.0 out of 5 stars, based on 1,120 company reviews on Glassdoor which indicates that most employees have an average working experience there. The IntouchCX employee rating is in line with the average (within 1 standard deviation) for employers within the Management and consulting industry (3.7 stars).

Reviews by job title

1K reviews

5.0

30 Jun 2026

Positive working environment with growth opportunities

Customer service representative ii

Recommend

CEO approval

Business outlook

Pros

Good working environment and opportunities to keep growing and developing.

Cons

I didn't have any negative experiences

5.0

29 Jun 2026

Strong culture and opportunities despite poor onboarding

Quality assurance analyst

Recommend

CEO approval

Business outlook

Pros

Good location Good culture lots of opportunities

Cons

- weak onboarding process - confusing processes

IntouchCX Response

Thank you for taking time to leave us a positive review about our work culture and growth opportunities at IntouchCX. If you have any concerns or would like to discuss this further, please feel free to reach out to our HR team. We’re always here to support you and explore ways to ensure a positive experience for everyone.

5.0

3 Jun 2026

Friendly environment with good learning opportunities

Technical support specialist

Recommend

CEO approval

Business outlook

Pros

There is a learning period to help learn and get more experience. Very friendly. They have events for the employees to bond and create a positive experience.

Cons

They have a very strict privacy policy.

IntouchCX Response

Hi there, Thank you for sharing your experience with us! We are thrilled to hear that you enjoyed our friendly team culture, valuable learning opportunities, and engaging employee events. We note your comment on our strict privacy policy; these tight measures are essential to keep our clients' data safe and secure. Thanks!

Viewing 1 - 3 of 1,120 Reviews

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Jobs at IntouchCX

Director, Workforce Management

Las Vegas, NV

US$125K - US$132K /yr

(Employer provided)

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Director, Workforce Management

Las Vegas, NV

US$125K - US$132K /yr

(Employer provided)

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Director, Workforce Management

Clearwater, FL

US$125K - US$132K /yr

(Employer provided)

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Director, Workforce Management

Altamonte Springs, FL

US$125K - US$132K /yr

(Employer provided)

View job

Team Lead (Supervisor)