Does Hastings Direct pay their employees well?

According to anonymously submitted Glassdoor reviews, Hastings Direct employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Hastings Direct. This rating has been stable over the past 12 months.

How satisfied are employees working at Hastings Direct?

58% of Hastings Direct employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hastings Direct 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Hastings Direct?

Customer Service Representative (155) , Customer Representative (53) , Team Leader (36) , Customer Advisor (19) , Claims Handler (14) , Customer Service Advisor (13) , Customer Service (12) , Data Scientist (12) , Data Analyst (9) , Retention Specialist (9) , Risk Pricing Analyst (9) , Claims Specialist (8) , Analyst (7) , Claims (7) , Commercial Manager (6)

What are the pros of working at Hastings Direct according to real employee reviews?

"some people from the team were great" ((in 59 reviews)); "Good pay and perks in the office" ((in 57 reviews)); "Benefits are good and constantly being reviewed, awarded 2 extra days holiday this year" ((in 37 reviews)); "good training and people will help you" ((in 36 reviews)); "Good work life balance and flexibility." ((in 27 reviews))

What are the cons of working at Hastings Direct according to real employee reviews?

"Managers have to keep up more with the growing demand" ((in 22 reviews)); "No career progression unless your a TL favourite/friend" ((in 11 reviews)); "No ethnic minority’s in senior position and this is due to the senior management who are not supportive." ((in 11 reviews)); "No parking, EVER." ((in 10 reviews)); "It would be good to have Senior leadership in the company to offer more elaborative communication methods with employees to hear out their demands." ((in 9 reviews))

Hastings Direct Reviews

3.6

58% would recommend to a friend

(958 total reviews)

Toby van der Meer

84% approve of CEO

60% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (958 reviews)

Hastings Direct has an employee rating of 3.6 out of 5 stars, based on 958 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hastings Direct employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

958 reviews

5.0

5 Jul 2026

Great work environment, but low salary

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

great work environment with nice leaders and active team

Cons

salary is not too competitive

2.0

30 Jun 2026

Poor management

Customer representative

Recommend

CEO approval

Business outlook

Pros

Lovely colleagues to work around.

Cons

Management needs to start looking into their own improvement skills rather than the representatives

1.0

20 Jun 2026

Good facilities but toxic culture and discrimination issues

Customer service specialist

Recommend

CEO approval

Business outlook

Pros

Canteen, good variety of food choices, and facility.

Cons

Toxic people, racism, discrimination - not a fair employer at all. Some co-workers run scams internally upon learning how the system works. Raising risk issues is not investigated by toxic managers, and you are being "managed out" with a vengeance and in spite. People keep dropping complaints calls on one another.

Hastings Direct Response

2w

We’re sorry to read your experience – you’ve shared some concerning feedback and we’d encourage you to get in touch so we can pick up on the specifics you mention to learn more. Please email recruitmentteam@hastingsdirect.com and quote ref GD302 so we can liaise with you directly.

Viewing 1 - 3 of 958 Reviews

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Hastings Direct

Hastings Direct Reviews

Company ratings over time

Reviews by job title

Great work environment, but low salary

Poor management

Good facilities but toxic culture and discrimination issues

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Jobs at Hastings Direct