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      Hastings Direct

      Engaged employer

      Hastings Direct Reviews

      3.6

      61% would recommend to a friend

      (950 total reviews)
      avatar

      Toby van der Meer

      88% approve of CEO

      62% positive business outlook

      Ratings by category

      4.1

      Diversity and inclusion

      3.7

      Culture and values

      3.5

      Work/Life balance

      3.5

      Compensation and benefits

      3.4

      Career opportunities

      3.2

      Senior management

      Hastings Direct has an employee rating of 3.6 out of 5 stars, based on 950 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hastings Direct employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      950 reviews
      1.0
      19 May 2026

      Great trainers but a toxic environment for young employees

      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Trainers are great and coaches too, some team leaders are really helpful and actually care.

      Cons

      The list is never ending, as a graduate I was excited to start working here but once the rose tinted glasses were removed I could see that it wasn’t the friendly, staff oriented place it claims to be. It has been HELL. If you are a young person please avoid working here as much as possible.. explore opportunities elsewhere because dreams come to die here. This is my personal experience but a friend of mine has recently left the company due to his probation not being passed and every mistake being over scrutinised as well as blatant discrimination of his colour and or gender even though targets were being met. I have a lengthy video to post on TikTok talking about this further as to educate people on what it’s like working for this company. This place has had an impact on my mental health as well as my friends mental health who is still currently employed but facing an unjust probation review.

      avatar
      Hastings Direct Response
      5d
      Hello – you raise some concerning feedback that we’d like to explore further with you. If you’d be happy to do that, please email recruitmentteam@hastingsdirect.com quoting GD297.
      2.0
      17 May 2026

      Hybrid work option, but poor management and pressure

      Renewals advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Hybrid most of the week so you don't have to go in the office, however they do lie to you about the training being hybrid so if you live far be aware you will have to come in for the entire training period.

      Cons

      Managment is garbage. Repeatedely pressured on call handeling. You get threatened with dismissal.

      avatar
      Hastings Direct Response
      5d
      Thank you for your contribution to Hastings, we wish you all the best in your career. If you’d like to expand on any of the points raised here for the benefit of others in the future, please email recruitmentteam@hastingsdirect.com quoting GD296.
      Viewing 1 - 3 of 950 Reviews
      Related searches: Hastings Direct jobs | Hastings Direct salaries | Hastings Direct benefits | Hastings Direct interviews
      ReviewsHastings Direct reviews

      Glassdoor has 975 Hastings Direct reviews submitted anonymously by Hastings Direct employees. Read employee reviews and ratings on Glassdoor to decide if Hastings Direct is right for you.