Change & Growth - Client Service Manager iGoDirect Employee Review

The company has been in this business for a long time and knows what they are doing. You will have a huge career growth as the business has different departments or areas that you can be transferred, whatever suits your interest or skills. Office is not far from CBD, free parking too! Team members and management are approachable if you need help.

Probably more out of office get togethers/lunch/dinner... Not much food or lunch options around

Being able to move on from there

Where to start… My mental health drastically declined due to the constant need to work over time with the promise of getting paid. When I started asking where I can log my hours, the team leader brushed it off and I then booked a meeting to discuss and I added a query re payment. The team leader advised to management I wanted a pay rise and promotion which wasnt the case I wanted to discuss the lack of payment for my overtime and provide client info on what i am working on. Meeting was ignored, I have never been paid a cent for the overtime that i was forced to do due to the big work load and peak time. My mental health was so bad from working here I sought counselling services. The bullying I received post meeting request, including insults from the CFO was gross. On top of all this they hired a staff member to respond to customer tickets for more money than me. I had worked there for years and never received a simple thank you or good job even when landing a big campaign. They promote staff retention and staff rewards but do nothing to reward their staff.