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      eGain

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      eGain reviews

      Good product, but lacking in sales and marketing - Sales eGain Employee Review

      3.0
      20 Feb 2013
      Sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Good friendly people to work with. Laid back culture. Lots of employees have been there for a long time. Good analyst coverage.

      Cons

      Company is weak in understanding competition and markets in general. Channels are not strong. Product too complicated to configure.

      Explore other reviews about eGain

      3.0
      23 Jun 2026
      Sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Leader in Knowledge Management Systems Solid pre-sales team

      Cons

      Generative AI players are getting all the attention Leadership was difficult

      1
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