Serious micromanagement by upper-level management (those above the Operation Supervisor). Horrible technology infrastructure; the website which houses the military spouse $4k scholarship (for which 75% of people call in for assistance) will stop working for a few minutes to a few WEEKS! Vacation accrual is low and sick leave accrual (1.67 hrs twice a month) is shameful; time of service doesn’t allow you to earn more leave. Traditional call center environment. You must get your holiday off request ahead of other people or you’re forced to work holidays. HIGH turnover of recent (within the last 12 months) Career and Education Advisor hires. Many current employees are desperately searching for new jobs (Advisors and Career Coaches) before the “surge” arrives after Memorial Day. Surge is awful; there’s never enough staff to handle the onslaught of calls. No diversity in upper-management jobs.
