Overtime opportunities but limited agent creativity - Technical Support Representative Xplore Inc. Employee Review

Users say... "They have great benefit plan options where you can select different levels of coverage." "Pay is decent and steady" "Great people to work with" "You will get a lot of benefits and good salary" "Work from home is available" 

Users say... "poor management, not life and work balance" "Middle management has no real power, or any idea what they are doing oftentimes, even if they like you they are unable to go to bat for you if needed, the company has no real outlet for the amount of stress that is caused by having insufficient answers to the questions posed by the customers (other than throwing more food or prizes at you), upper management is extremely clique" "There has been 1 increase in compensation in nearly 10 years despite the consistent increase cost of operating." "Senior management is an absolute joke, with zero technical know" "There also aren't clear, defined career paths for individual contributors."