Horrible - Customer Service Advisor Xplor Technologies Employee Review

1.0
21 Mar 2023
Recommend
CEO approval
Business outlook

Pros

No weekend working Overtime available One of the team leaders was lovely (Chris)

Cons

Horribly managed, you were treat awfully by both the customers on the phone and managers. After handing in my notice it felt like there was a target on my back - got screamed at when I handed back my equipment. Had multiple panic attacks due to the nature of some of the calls (the role was completely missold) and team leaders had little to no compassion. We were working at well over a months backlog, resulting in annoyed customers and multiple complaints. Issues with tax after leaving resulting in ongoing disputes, I’m also aware of instances where they withheld peoples final pay after leaving.

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Xplor Technologies Response
3y
Thanks for your feedback. We’re sorry to hear that you had a negative experience at Xplor. We’ll investigate this further and speak with the leaders of those teams. If you’d like to share more detail about this with us anonymously, please report these via our whistleblowing hotline so we can look into them - EthicsPoint - Xplor - https://secure.ethicspoint.eu/domain/media/en/gui/108567/index.html

Explore other reviews about Xplor Technologies

5.0
28 Apr 2025
Recommend
CEO approval
Business outlook

Pros

Love working remote, Lots of support.

Cons

I have not one negative thing to say.

2
2.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I still get to work with the team I was acquired with (those who weren't unceremoniously canned at least).

Cons

-Insists on a hyper rigid corporate model, and it shows everywhere. In product development, leadership, HR. There's so much bureaucracy and rigidity in getting an answer to anything and all it means at the end of the day is that everyone you go to for help or clarification will pass the buck to the next guy. -Zero regard for employees as people. These people are cheap cheap cheap. It shows in salaries and benefits (worst US medical premium coverage I've ever seen), but also in subjecting employees to using terrible outdated tools, and in laying people off at a moment's notice with no regard for them or the workloads of those left behind. HR/People team where it seems like nobody knows what to do or how to help; everything is someone else's job. -It is a mess internally. It's a company made up of 20+ other products/brands, and nobody's talking to each other because nobody even can talk to each other. Everyone's on different systems, different payroll, different Slack, different Teams, two different versions of every policy, it's a joke. -It's depressing as hell watching them buy up other companies, fire half of them, and suck the soul out of those left behind. -I had a job I loved before we merged with Xplor. It's been less than a year here now and I cannot get out of here fast enough.

3
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