Too much in flux - Anonymous employee Xero Employee Review

3.0
17 Nov 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

New Zealand and Australia product teams have positive attitudes and care about the customer experience.

Cons

Product teams in the US have a long way to go in terms of being customer first. They're too deadline driven and sacrifice a lot of what really matters because they don't want to disrupt timelines- this is a classic product development mistake to make. They need to wake up.

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Xero Response
8y
We appreciate you taking the time to share your perspective and advice. It’s been our unyielding focus on our customers and commitment to be at the forefront of innovation that has led to our growth and success to date across the globe - and we are not slowing down. And we wholeheartedly agree that diversity and inclusion is super important which is why this is a strategic priority for us and something we are investing time and effort into across the globe. -Julie

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24 Apr 2026
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CEO approval
Business outlook

Pros

Great culture and solid benefits

Cons

Could be a bit chaotic at times

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1.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Xero has a great product and a lot of very passionate employees who work very hard for their customers.

Cons

The executive leadership at Xero is creating a toxic, backstabbing culture that promotes yes-men at the expense of honest dialogue. It's impossible to make decisions at the company, and multiple rounds of layoffs are leaving all employees shell shocked and fearful. Marketing teams are under-resourced while more demands are constantly being placed on teams to do more. When constraints are communicated, employees are blamed for them, rather that listened to. Multiple colleagues have said the same thing. Additionally, management has instituted a 'rank and yank' policy where everyone is graded on a forced curve, where the bottom quarter are immediately put on a PIP.

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