The pay doesn’t align with the amount of work you do. Calls fall behind and, instead of supervisory staff stepping in to help make or receive calls, they’ll send out emails about availability or send screenshots of how many calls are due. There are times where you’ll need assistance from a supervisor, and no one will chime in to help you. The way breaks and lunches are micromanaged is frustrating at times when management requests that you continue to take back-to-back calls far beyond your scheduled lunch time. Furthermore, there is little work life balance and some of the management staff is very unsympathetic. The day I found out my dad was placed on hospice, they felt the need to remind me it’d be an occurrence if I left early for the day. I don’t know how many days I fought back tears during calls, grieving and didn’t speak up because I felt management did not care. I also have a condition that has the ability to impact my eyesight. When I asked for a day off or to simply leave work early one day to see my physician because of a flare up, I was told to schedule my appointments on my days off or after work as if I’m able to control when I’m having a flare up. That incident caused me to have to be seen in urgent care, which resulted in me coming out of pocket hundreds of dollars versus seeing my primary doctor for a fraction of the cost.
I was experiencing shoulder pain due to repetitive tasks and was told by Human Resources to see my own doctor because she felt it may have been due to my children as if she had the right to make that assumption. They wouldn’t dare allow us to say that to a caller but have no problem disregarding their own employees. I’ve worked many days in pain wear my hand would even tingle and go numb.
Lastly, completing the follow up calls are ok. Sometimes employers are more involved than they should be. Sometimes employees are not able to speak freely because they have members of their employer standing over them during calls, which should not be allowed.
