Pros
Good training, responsive with regard to desk reviews. Some staff are nice but majority in a clique. 20% off weatherspoons Byker. Free physio.
Cons
Poor system, always crashes. Expect stress, 200-250 files, unrealistic targets, client's NEVER know they contracted into a credit hire agreement and think it was a loan car. I've listened to call recordings myself from initial calls and agree it isn't clear. We are instructed to chase clients to co-operate when winns has no signed conditional fee agreement and therefore no legally binding contract. We bulk issue- i.e. There isn't the time to review files thoroughly so it's done automatically and in huge quantities. This causes exceptional street to staff and clients get frustrated due to their claims continuing for years. Expect to be told this daily by numerous clients and expect abuse over the telephone. The company makes most of its money from credit hire which is all it cares about. It is not a client customer focussed environment, more like a call centre. When we go to the toilet we have to let management know by putting a code in our phones, or if we do admin, again the same. There are many codes and what you are doing is displayed on a large plasma for all to see. Which is completely intrusive. Expect to be told to sit down and when you're going on your lunch.
