Small town business struggling to define itself. - Collector, Campus Williams & Fudge Employee Review

Upon the retirement of the company Founder a restructuring of lower to middle management took place, that changed the atmosphere from one of numerous interactions with friendly, hardworking coworkers to an era of micromanagement by lower management at the behest of the new company head, whose ascent could better be defined by bloodline, rather knowledge and experience. Implementation of a new training system that departed from development of individual skillsets in favor of a "one size fits all" development strategy during training. Revered by the training department, repulsive to new hires that lack the temperament to be successful with this approach. Little out of the box thinking within the management staff who spend most of the time in meetings agreeing with each other. Almost all meaningful management decisions are made by the man who built the company from the ground up, soon to pass the torch to a lesser experienced family member of the owner, or promote a manger from within whom is more of the "flat earth" thinking variety. Implementation of a revolving door next to the large training departments to further growth of the company via mass hiring's and unprecedented turnover rates that is reshaping a once positive public perception of the company, greatly reducing instances of: "You work at WF?!? You must make good money", while increasing negative references to the company made by family members and friends of former employees. Small town reputation poison, a diminishing number of accounts being placed due to stays on delinquent student accounts, the laundry-list of less than successful real estate endeavors, and the end of the Federal Perkins Loan program which has historically accounted for well over 20% of the collection revenues makes this a strong look elsewhere. I was treated pretty well a year before my departure, and was a well above average collector who got along with pretty much everybody. At the end I had the privilege of multiple accounts of a direct supervisor reporting harmful, untrue information that was easily disproven, and one encounter where 2 direct supervisors reported that I had disappeared after taking a 3 minute bathroom break. While going over the events with upper management, with supervisors vehemently claiming they looked for me for 15 minutes while on the clock. I requested my worklog be pulled and the CCTV footage of the area be displayed to establish the real timeline. The supervisors objected, their boss refused to show it.