Decent for Entry Levels, but don’t look to move up - Anonymous employee Waystar Employee Review

2.0
29 Oct 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Pretty laid back atmosphere. It was better before the merger though. Before the acquisition it was a group of team players who went the extra mile in hopes of doing the right thing and moving up. Good place to start a career. Learned a lot about the industry. Learned a lot about not being taken seriously.

Cons

Lots of carrot dangling to people who were there for a long time. Vague references to opportunities that never happen. Turn over is crazy. Wayyyyy below market value in nearly all roles you move into. You can nearly double your base salary by leaving after you gain a little experience. There is a some definite nepotism here, and it’s blatant. Rules will apply to some, but not to others. This company is owned by Bain now, and they care about one thing, making it scale to sell to recoup the investment and doing it fast.

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Waystar Response
7y
Thanks for the feedback and your service. Our team members have everything to do with our success and we thank you for that. We know that as we continue to grow and capture a larger share of the market and as we transform our culture, it requires us to evolve. We appreciate you sharing your perspective and we will always continue to find ways to improve, so that we exceed the expectations of our team members and our clients. We’ll never stop working to make this the best place to work, for everyone. Thanks again for your feedback. Susan Staples, SVP of People Operations

Explore other reviews about Waystar

5.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great culture, good people, Unlimited PTO

Cons

None that I can think of

4.0
2 Jul 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great culture & people - the people at Waystar are what makes it such a great place to work. Lots of opportunities to learn & grow - Waystar as an org has very high expectations. This is a good thing, especially when you are early in your career because you will learn a ton, and get a lot of experience working above and beyond the market expectations for your title. It's a great place to start your career, get a ton of great experience, and then leave for a major pay bump. Fun environment - I genuinely enjoyed working at Waystar. It's a fun place to work, great coworkers, fun travel, etc. Recognition - Waystar does a great job of recognizing team members for big contributions. I felt genuinely seen, appreciated, and valued for my work.

Cons

Salary & total comp - the base salaries are very low relative to the market. Even with bonuses, total comp is definitely in the bottom half. It starts to feel like the fast pace and the high expectations aren't really worth it Benefits - for being in the healthcare space, Waystar has very expensive health insurance compared to everywhere else I've worked Lack of opportunity to move up - there is no framework for promotions so growth really comes down to the whims of leadership. Promotions are very few and far between for almost everyone I worked with. Prioritization is scattered - cross-functional leadership is never aligned on priorities, and certain teams and departments seem to genuinely not know what they're doing.

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