Customer Service Representative - Anonymous employee WaFd Bank Employee Review

3.0
31 Oct 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very little sales pressure, lots of cross training opportunities.

Cons

Every week we are in meetings asking us to take on more responsibilities, "be the branch's sales champion", etc. But I haven't gotten a single raise and I've worked here for a year. The pay is BAD. When are you going to address this? We take on responsibilities as tellers that most banks would pay personal bankers or "leads" to do. Your customers are unhappy about the massive turnover rate and you should get a plan in place ASAP to fix it. I have been promised a personal banker position over a month ago, which I know I will train for six months for (even though I already do 80% of the job's responsibilities) and then I will have to actually have the title for six months before I see my pathetic $2 (if I'm lucky) raise. So I'm expected to do my job for 6 months to a year before I actually reap the benefits. That's fantastic. I know the managers have to fight hard to get us our pathetic yearly raises that don't even cover the cost of living. Im not exaggerating: HALF the employees at this branch are working two jobs. That's 60+ hours a week. I know this bank is getting more than enough revenue to afford to pay us at least industry average. Taco Bell and McDonald's pay more than I'm making and I manage IRAs, open business accounts, do construction draws, cross sell, train new employees. That's only the tip of the iceberg. Without my second job, I can't even feed myself. And I'm single. My wages barely cover my bills. I shouldn't have to kill myself working two jobs.

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WaFd Bank Response
8y
Thank you for your comments. I want to clarify that colleagues promoting to PB do not have to wait six month for a salary increase. Washington Federal is a total compensation company that provides competitive benefits in addition to the base pay (including semi-annual bonuses, 401k matches & contributions, company-paid life insurance, etc.) We understand you feel the pay is inadequate and please know this is something we are looking into.

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5.0
18 Mar 2026
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Pros

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Cons

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2.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

Primarily remote work. Decent PTO after the 4th year.

Cons

Limited staffing and limiting overtime opportunities until the bitter end of potentially missing deadlines, which you are guilted into working. 2% "raise" every January and ZERO merit raises. Gutted profit sharing and profitability bonuses over time. Most recent bonus, which is tied to net profit after dividends, was given a result when the scale was never published. All previous bonuses had a floor-to-ceiling profit scale that showed the targets months in advance of the end of the bonus period.

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