Low Pay Makes it Hard to Stay - Customer Service Representative WaFd Bank Employee Review

2.0
4 May 2016
Recommend
CEO approval
Business outlook

Pros

Great co-workers, great customers. Health benefits and a good profit sharing program.

Cons

Looking around, I find fast food jobs that pay better than my position as a teller (CSR). It's impossible to respect Washington Federal when, as an employee, I feel exploited. I refuse to believe they are truly motivated by anything but profit, despite an appearance that tries to suggest otherwise. They are just like big banks and rely on the "nice people" they hire to be so nice that they won't complain or do anything about being disturbingly underpaid.

Explore other reviews about WaFd Bank

5.0
18 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The leadership at all levels is outstanding

Cons

No cons in the bank

2.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

Primarily remote work. Decent PTO after the 4th year.

Cons

Limited staffing and limiting overtime opportunities until the bitter end of potentially missing deadlines, which you are guilted into working. 2% "raise" every January and ZERO merit raises. Gutted profit sharing and profitability bonuses over time. Most recent bonus, which is tied to net profit after dividends, was given a result when the scale was never published. All previous bonuses had a floor-to-ceiling profit scale that showed the targets months in advance of the end of the bonus period.

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