Client Manager - Client Manager WTW Employee Review

2.0
22 Nov 2018
Recommend
CEO approval
Business outlook

Pros

- Decent compensation - May be a good thing to have on your resume since it is a large multinational company - Working with marquee clients - Telecommuting flexibility

Cons

- mid-market leadership demonstrates bad culture (i.e., participating in gossip, not practicing what they preach, lying to cover up their mistakes, throwing employees under the bus with everything that goes wrong, blatant favoritism, tolerating bullying, etc.) - office cliques; it's high school all over again - random firings with no substantial reason at all; to make matters worse, they will lie about the reason to the rest of the staff once the employee is gone so as to make themselves look good at the expense of the employee's good reputation - limited growth opportunities - the best employees who contribute the most get "rewarded" with all the work that no one wants/or has time to do; no work-life balance even outside of the busiest seasons - very high turnover rate; most client managers leave within 1- 2 years - low morale; overworked and stressed employees with no mentors; sink or swim mentality; if we are supposed to figure out everything on our own, that what in the world is leadership there for?! - your ideas are not taken into consideration; if you have an issue, it is always your problem. - lack of respect as leadership habitually talks down to you; manipulative management tactics as they use fear, humiliation and bullying to get you to do or not do something - lack of job role clarity - micromanagement is definitely a thing here

Explore other reviews about WTW

5.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great low cost benefits, generous pay, remote work and great team environment

Cons

Onboarding is a little slow but once you get a flow, you’ll get up to speed quickly

3.0
17 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Paycheck is great, people to work with are generally very intelligent, positive and professional. Many positions are work from home or at least hybrid. Continuous learning is encouraged. Since the company is technically British, it is very inclusive and has several networks to ensure inclusion (although some such as the menopause support group are UK based which isn't surprising as the US doesn't typically care about such things though they should).

Cons

The workload is often insane to put it mildly. You are expected to sort of "do everything". When you are encouraged to speak up if you have too much work, they pretty much tell you "well you just have to figure out how to get it done because we have to give you more work". There is blatant favoritism. Those who are liked are praised for giving detailed answers on calls and granted a month off of PTO while those not as well liked get grilled when they ask for one day off and are told "not to overthink" when they try to provide detailed answers.

See reviews by: Helpful|Rating|Date|All