Pros
- closed on Sundays
- gets more holidays off than normal retail jobs
- beautiful products
Cons
-store operation hours don't make sense, should be adjusted to fit the market/location of store
-too much unnecessary training- they will launch new systems without thinking through and keep sending updates with changes afterwards, very disorganized and chaotic.
-acts like a start up when it's not, system changes that are sloppy and unrealized before launching
-poor technology in general, uses old antiquated systems, recently changed to a few new systems that were a complete disaster. The last one was for an entire warehouse systems overhaul- the upper management is so out of touch that they think everything went smoothly but it took over a month for items to ship out. Angry clients and no solutions, especially from the management team who were completely useless as always.
- corporate office feels out of touch with sales team- doesn't see what's going on and not understanding what sales team has to deal with on a daily basis. Company wide meetings are a joke, the upper management team loves to feed everyone a bunch of bs about how much money the company is making but no one sees it offered to the people at the customer facing level.
-corporate won't adjust inflated goals so many employees can't make the monthly bonuses they were promised when hired.
-corporate team promotes themselves but offers very little opportunities for growth anywhere else in the company. There are little to no growth opportunities for the sales team other than management and if that, you have to be open to relocate to another state.
-products are not available to sell, most are backordered for over a year- annoying to clients and sales team because our bonuses are based on items that actually ship out
-regionals don't pay attention to managers in the stores- overlook faults like new managers who can't do their job properly, passive and meek, not leaders but may be good at computer related activities but not at engaging with their own team or clients.
-high turnover rate with employees, current region has lost so many managers and sales associates- nothing is done about this, they don't seem to care why this is happening.
- managers are incompetent and don't know how to help associates- they don't care to learn about the products or systems and instead spend their hours sitting in the back office gossiping about what's going on in the other stores.
-Regional Manager is completely unaware of what's going on with their showrooms, they come in for a day and are in meetings all day and not paying attention to what is happening in front of them. They hire people out of convenience instead of listening to the team's feedback. The regionals also support the managers only and offer no assistance or open ear to the sales team- the sales team are on their own.
-They recently raised the base pay because the corporate team changed the goal system because they knew it was going to be very difficult for the sales team to make their goals because of the ridiculously high and unrealistic numbers.
