Chaos and boys Club - Customer Service Videoslots Employee Review

2.0
7 Feb 2019
Recommend
CEO approval
Business outlook

Pros

some cool colleagues, a lot of events, best entry salary, free coffee, some times pizza and beer (not if you are working)

Cons

beer Friday like most of the events are only for 9-5 staff, if you are not a Swede you will more likely not get promoted, internal communication is almost non exciting,no loyalty bonuses for enduring work that long, you would rather be asked to do more for the same salary,nobody has a clue what the middle management does or where your TLs actually are.

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Videoslots Response
7y
We appreciate you sharing your experience of working at Videoslots and we are saddened to hear it's been mostly negative. We are working on our improvement areas and are continually gathering internal feedback to keep up to date with what we can change for the better. Thank you again for sharing your experience.

Explore other reviews about Videoslots

5.0
8 Oct 2025
Recommend
CEO approval
Business outlook

Pros

good training and support throughout the employment

Cons

fast paced and high rotation of employees

1.0
16 Oct 2025
Recommend
CEO approval
Business outlook

Pros

In an environment like this, it’s difficult to find any real pros worth mentioning

Cons

From my very first day, it was clear that professionalism and transparency were missing. I learned that my role had already been reassigned before I even started, yet no one communicated that to me. Despite being left out of the loop, I still delivered all assigned tasks. Instead of being acknowledged, I was unfairly judged and even accused of lying on my resume — a baseless and deeply unprofessional remark from the Marketing Director. HR, meanwhile, displayed a worrying lack of knowledge about proper hiring and immigration procedures. Instead of arranging a legal work permit for a third-country national, they insisted on using a tourist visa. This is a serious malpractice that could jeopardize a candidate’s legal status and future — it reflects negligence, not care. Lastly, the company often speaks about diversity, but having employees from different cultures doesn’t mean you truly respect diversity. Real diversity is about treating everyone equally, with fairness and empathy, regardless of where they come from. Until management learns to treat all employees with respect and equality, the concept of “diversity” remains a hollow slogan.

2
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Videoslots Response
7mo
We would like to provide clarification regarding the statements made in this review. Immense Group strictly complies with Maltese labour and immigration legislation. All international employees are required to obtain an approved work permit before commencing employment. The company does not suggest, encourage, or permit work to be carried out under a tourist visa under any circumstances. We strongly reject the accusation and we reserve the right to act accordingly. Relocation and onboarding procedures are conducted through formal and lawful channels, and our HR team provides structured guidance throughout the process to ensure compliance and clarity. We maintain clear internal procedures for communication, task delegation, and role responsibilities which result in a fair and transparent working environment at every stage of the employee experience.
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