Flexible hours and supportive team, but rude customers inevitable - Customer Service Representative Victoria's Secret Employee Review

4.0
17 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Flexible work time as long as you hit your minimum hours, so there is work life balance. Hands on help with co-workers and team leads any time you need it. Constant employee gratis to try out new products every few weeks. Most of the customers are actually really sweet, and you get to shop with people. The talkative old ladies are my favorites!

Cons

The rude customers that treat you like dirt. A lot of customer just want to take advantage for free gift cards and coupons without returning products. So many claims of "defective" items without proof of purchase! Pay for this could also be better, $15/hr isn't great when you get yelled at for small things

Explore other reviews about Victoria's Secret

5.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Environment in the DC, people, discount, job security

Cons

Slow moving technology, low vertical movement up due to job security

2.0
3 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Discount, fun customers, good perks and products

Cons

Payroll varied dramatically week to week making it difficult to keep quality staff. We would hire part time associates to work 5-15 hours a week, which may not even get that much a week and then the very next week they would be asked to work full time hours due to floorsets, events, etc

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