Broken Tools — Complete Mismanagement - New Business Advisor Uinsure Employee Review

Good people that work on the phones.

The mangement don't have a clue what they are doing and over work you, in particular I am talking about on the new business commercial department. They contradict what they ask of you and the training is absolutely poor. 90% of staff are ex Swinton employees and the mangement definitely favour those members they have worked with previous.

Great people, very relaxed and lovely office

Advisors are underpaid, overlooked, and consistently undervalued. There is little to no incentive for growth or progression, and internal advancement is extremely limited. There are no annual salary reviews, leaving employees stuck on low base wages indefinitely. The commission structure is weak and highly fragile. Earnings can be significantly reduced or removed entirely due to subjective compliance decisions, where an “FCA fail” can be issued for minor interpretation differences rather than genuine misconduct. The environment fosters a sense of being stuck at the bottom with minimal recognition for effort or performance. Burnout is common, and staff turnover is high as a result. Internal systems are poorly designed, frequently dysfunctional, and regularly hinder employees from doing their jobs properly. These system failures directly impact performance metrics, which are then used against advisors despite being outside their control. Targets and expectations continue to increase without meaningful improvements to pay, tools, or support. Feedback often feels punitive rather than developmental, with little genuine investment in employee growth or wellbeing. Overall, it is an environment where advisors are expected to carry high responsibility and pressure without fair compensation, stability, or long-term prospects.