Pros
Stable paycheck,
Great people
Nice work environment
Get to work with the CEO of the company , both of them
Cons
Customer complaints, company makes so many mistakes that are just silly.
Managers just smile thru it and our no help.
You feel helpless as customers call in with the same mistakes.
Many customers give us 2 and 3rd chances and the company still struggles with getting it right
Because if family owned and run, no room for advancement
Overtime is no fun,