Getting rid of customer-facing employees makes no sense - Client Success Manager TrueCar Employee Review

3.0
11 Jun 2020
Recommend
CEO approval
Business outlook

Pros

Enjoyed co-workers, great performance-based product, TrueCar differentiates itself by having customer service reps visit dealers monthly to go over numbers and training.

Cons

I really enjoyed working here, people were great and the product had a lot of value. I am at a complete loss as to why the company would lay-off all their customer-facing sales reps, yet keep Executive Mgmt, VP's, Managers (managing who?) and training dept (training who?). This makes no sense, and they could've let a lot of highly-paid Managers go, and kept the people who actually interact with the dealers who generate the revenue. Losing USAA was a big blow, and whoever is responsible for allowing this to happen should've been the first to be fired. Management saved their own jobs, but might be at the cost of the company failing.

Explore other reviews about TrueCar

5.0
22 Mar 2026
Recommend
CEO approval
Business outlook

Pros

My boss and team were amazing. Super talented and collaborative.

Cons

The company as a whole started floundering and its goals weren't clear anymore.

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TrueCar Response
2mo
Thank you for sharing your feedback and for your contributions during your time with the company. We’re pleased to hear that you had a positive experience with your manager and team; fostering a collaborative and high-performing environment remains a key priority for us. We also appreciate your perspective regarding company direction and clarity of goals. As with any period of transition, maintaining alignment and focus is critical, and we recognize the importance of clear communication across the organization. We remain committed to strengthening this as we move forward. We appreciate your insights and wish you continued success in your future endeavors.
3.0
30 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great Benefits & Remote Work

Cons

No matter how hard you work, there’s no recognition or pay increase. I wouldn’t recommend using the open-door policy if you have concerns about a manager. I raised an ongoing issue and ended up being written up based on claims that I wasn’t completing my work, even though I was following instructions. When layoffs happened, I was unfortunately among the first to be let go. It felt like a real slap in the face after all the time and commitment I gave to the company.

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TrueCar Response
2w
We appreciate your feedback and thank you for the contributions you made during your time with the company. We’re pleased to hear that you valued our benefits package and remote work flexibility, both of which remain important components of our employee experience. We take feedback regarding recognition and our open-door policy seriously. TrueCar is committed to maintaining a workplace where employees can safely raise concerns and where all issues are reviewed fairly and objectively. While organizational changes and employment decisions are driven by broader business considerations, we understand that these transitions are difficult. We wish you the best in your future endeavors.
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