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      TouchTunes

      Engaged employer

      TouchTunes reviews

      Doesn't keep their word, untrustworthy, but great people and great product - Anonymous employee TouchTunes Employee Review

      2.0
      6 Sept 2023
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      - Great people, love my coworkers, everyone is great, when i (willingly) come to the office i have great convos, etc... - The product is super cool, lots of innovation and we are building something great - Structure is good, enough employees, not understaffed atm and people are willing to help you and very nice all around

      Cons

      (Keep in mind all of the things above were on verbal agreements in the interview, none of the terms are in my contract, mistake on my part for trusting their word and not requiring that the 3 month perk and fully remote / flexibly hybrid be mentioned in my contract.) - They promised us we can be fully remote and flexibly hybrid (can come in office IF YOU WANT) in the interview, however now they are forcing us back into the office 50% of the week. This was never mentioned or hinted towards during the interview process, even though they hired like 100 people in the last year, they should know better. - Was told during the interview and even was glorified as a perk of the company that you can work from anywhere in the world for up to 3 months a year. In latest announcement they reduced it from 3 months to 1 month because people 'werent taking the full 3 months anyway'. Horrible reasoning, it's not because not a lot of people are taking the full perks that others don't want to and our perks should be cut down. - Managers are VERY insistent on the fact you should come to the office, there is social pressure about coming back to the office.

      avatar
      TouchTunes Response
      2y
      Thanks for taking the time to write this all up. It is clear that you care, and there are many aspects of the company that you like, which is great. Regarding our return to office, we believe that colleagues coming together in person on a regular basis is critical to establishing and maintaining professional relationships. We believe our synchronized hybrid approach strikes a great balance between this objective and giving employees flexibility. Further, our product is based on people coming together in person to connect with each other, and we think it is important to reflect that in how we work. I understand that you are disappointed in the policy change. Ultimately, I believe all companies must continually evaluate and be ready to change anything if they see an opportunity to improve. However, when you make this kind of change, it is important that you give everyone a lot of notice and use a gradual approach. Which is we are starting with requiring only 2 days per month for the initial quarter. We are committed to continuing to work with our valued team members to make the transition successful and hope you see the benefits as you spend more time engaging with your colleagues in person. Thanks, Ross, CEO

      Explore other reviews about TouchTunes

      5.0
      29 Jan 2026
      Talent and culture specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Really great people managers here. Interesting work and a cool product!

      Cons

      Nothing to share at this time

      1.0
      16 Oct 2025
      Manager
      Recommend
      CEO approval
      Business outlook

      Pros

      - hybrid environment - comunter benefit

      Cons

      - Toxic Leadership Culture: Incompetent, egotistical, and narcissistic management that fosters fear rather than collaboration. - Zero Upward Mobility: No clear career paths or growth opportunities; promotions and recognition are rare or politically driven. - Miserable Work Environment: Employees, especially those who’ve been there long-term, appear burned out, disengaged, and deeply unhappy. - Soul-Sucking Atmosphere: The energy is heavy, draining, and creatively stifling — it feels like survival, not inspiration. - Widespread Negativity: Teams spend more time gossiping, complaining, or blaming others than actually collaborating or problem-solving. - Divisive Leadership: Leadership preaches values like inclusion and teamwork but acts in the opposite way — creating silos and favoritism. - HR Complicity: HR prioritizes protecting toxic management over supporting employee well-being or addressing serious workplace issues. - Culture of Fear and Bullying: Bullies are rewarded and thrive in the environment, while kind, collaborative, and talented people often leave. - Lack of Accountability: Poor performers in leadership roles face no consequences; bad behavior is normalized. - Hypocritical “Culture” Messaging: Company values are used as PR slogans, not guiding principles — nothing authentic about the “people-first” narrative. - Rampant Discrimination: Racism, Islamophobia, and other forms of bias are openly tolerated or ignored by leadership — creating a hostile environment for anyone outside the “inner circle.” -Declining Business & Outdated Product: Revenue continues to fall because the product is irrelevant in a changing economy — especially during a recession. Leadership refuses to innovate or face reality. - Overall Dysfunction: The company is a case study in how not to run a business — a revolving door of talent, crumbling morale, and no vision for the future.

      5
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