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      Total Expert

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      Growing Saas company - Customer Success Manager (CSM) Total Expert Employee Review

      3.0
      2 Nov 2022
      Customer success manager (csm)
      Recommend
      CEO approval
      Business outlook

      Pros

      The company is promising with some great members of leadership.

      Cons

      Changes to comp. structure have affected Success team directly. Platform itself doesn't behave how it's supposed to. Many teams are overwhelmed with work.

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      5.0
      27 Jan 2026
      Customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      - Immediate ownership, not typical entry-level 'busy work.' - Leadership team is accessible and highly transparent with expectations. - CEO sets a very high bar for leadership which had obvious impact on teams. - Collaborative environment, support when needed. - Awesome workspace and perks. - Palpable culture of excellence and healthy growth-oriented competition

      Cons

      - Fast learning curve, not for everyone - Startup speed/demands can feel overwhelming at times

      4.0
      22 Apr 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Hybrid work environment, good time off policy. Software that works. Solid team environment.

      Cons

      Management is not the best in some departments. Others are great. Hit or miss.

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