Great company with great culture but depends on department - Software Engineer Toast Inc Employee Review

4.0
5 Jun 2024
Recommend
CEO approval
Business outlook

Pros

° Flexibility in WFH ° One of the best health insurance plans ° 400 euro bi-annual voucher to spend on home office / amenities ° 1050 euro education stipend ° 900 home office stipend which has been deprecated as of May 2024 and has been replaced by the 400 euro bi-annual voucher ° Often breakfast / lunch from various customer restaurants of Toast in Dublin ° Often team events ° Often volunteering opportunities with Toast.org ° Very nice volunteering program where each employe receives 25 euro to donate to a selected charity through Toast.org ° 4 weeks sabbatical after 5 years of service ° In office snacks / coffee / drinks - (alcohol and soft) ° Rich parental leave program ° All the other standard benefits - Tax Save / Bike To Work

Cons

Toast's unlimited PTO is a tale. When I started it was promoted to be unlimited, however that quickly changed to be flexible. Toast gives 20 days statuary PTO which is a rolling balance and any days in excess of that is upon managers discretion. Non-production environment is a nightmare, often non-functional due to much freedom to release breaking changes. It has often caused days of delays trying to figure out why preproduction is unstable and non-functional, causing to high levels of frustrations and low morale in the team. Some technical decision are questionable and non-logical, one of them being DynamoDB is trying to be pushed for everything. Launchardkly is being used a feature flag across Toast even for non-product features which makes absolutely no sense. One downside of Dublin that directors especially in Fintech try to promote a culture of zero outages / accidents which leads to engineers being reluctant to declare an incident which isn't the case in the US counterparts.

Explore other reviews about Toast Inc

5.0
6 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Best company to work for by far

Cons

Nothing related to company. All great things.

2.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The benefits and health insurance are amazing and the company culture as a whole is very positive. It was a pleasure to work with almost everyone I met in my time there.

Cons

Lower management, especially for care teams, deeply lacks integrity. Retaliatory practices, lack of communication, and failure to adhere to their own policies are very common behavior depending on who your manager is. The inconsistencies across what is expected from leadership are profound and it is disappointing how much this can derail your career trajectory at Toast. It’s also very difficult to help customers at times, as Toast is notorious for launching new products at customers and providing little to no support to agents that are then expected to troubleshoot using sparse or nonexistent resources and absolutely no training. Cross-collaboration with teams that occasionally intersect is also very challenging, particularly Sales/Onboarding and Care. There were many instances where sales and onboarding specialists set customers up with false expectations of the product, which leaves care teams to deal with the aftermath.

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