Good to bad to ugly - Sales Development Representative (SDR) Tipalti Employee Review

2.0
24 Mar 2023
Recommend
CEO approval
Business outlook

Pros

- Above average compensation - Free Lunch in office - Some very talented and all around great people - Decent product

Cons

Started out as a wonderful place to work prior to the massive growth. With many opportunities to grow your career. Although, the beginning of issues was due to a very lucrative employee referral bonus. Which led to many people just hiring friends or getting past co workers hired. Thus created giant cliques within the organization. Which in turn led to inexperienced or unqualified people being promoted and becoming more of a club of who knows who, than creating a strong leadership team. Upper management is out to lunch majority of the time in regards to territory and accounts falling into which segment. Which lead to alot of account disputes and whoever they liked more essentially kept the accounts. As the uppermangement doesn't leverage ROE, but usually handled these on a case by case basis. Quotas are extremely unbalanced based off territory. If you are in a major tech hub you will easily hit quota and be praised as the best of the best in the organization or you will get a random Midwest state that has already had 3 AEs and 2 SDRS hit it and since lost their jobs due to not being able to obtain quota. No transparency from uppermanagement in regards to business outlooks or product changes. They have made the same product feature annoucement 2 years in a row for their Illuminate conference. Other solutions that Tipalti use to be superior to have caught up or surpassed them in functionality making it extremely hard for AEs to win unless it is a perfect fit as Tipalti is one of the most expensive solutions in the segment. Last but not least, claim to make business objectives set out for 2022, claim to have a large amount of funding untouched and that no one needs to worry about job security. Then proceed to layoff 11% of the company in the first two weeks of 2023.

Explore other reviews about Tipalti

5.0
10 May 2025
Recommend
CEO approval
Business outlook

Pros

Great job to start with

Cons

Low salary for the job

2.0
18 Feb 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good people. My direct manager was excellent and very supportive. Free lunch when in office. Health benefits are okay.

Cons

There have been numerous layoffs, and overall it feels incredibly unstable. The product has a lot of issues, which makes the onboarding role much harder than it needs to be. When deadlines are missed, leadership tends to blame the onboarding team, even when you’re doing everything you’re supposed to and the challenges are outside your control. It doesn't help that the Product has a lot of issues, and leadership will push on us to sell on more product features, that will make implementation even longer and the features are not ready to be used by customers. Sales regularly overpromises to customers, then avoids accountability when those expectations can’t realistically be met. Most process changes seem to benefit Sales while making onboarding even more difficult. Pay is below industry standard, and as a result, many of the strong employees don’t stick around for long. While my coworkers are great, it seemed like everyone was miserable. Always complaining about customers, leadership, turnover, layoffs, low pay, and questionable policies. It's not a healthy work environment, and leadership needs to introduce changes immediately if they want to attract and retain talent. Performance is heavily data-driven, which isn’t inherently a bad thing. However, evaluations tend to focus too narrowly on metrics like average implementation time, without fully considering the many factors outside an employee’s control that impact results. As a result, overall performance and contributions don’t always feel fairly assessed.

3
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