Pros
Remote work
Decent pay
No weekends/Holidays
Cons
1. Policies change all the time and often without notice.
2. You WILL be punished for every single one.
3. The "DAILY" performance sheets are only updated every few months.
4. They grade us on phone calls (which is good) but then "subtract" other mistakes from that grade, even if not related to that phone call.
5. They have a chat where they talk bad about other teams when they make a mistake, and upper management not only participates in the behavior but, encourages it. It is disgusting, especially from upper management, who should be setting an example for his team.