Luxury Manager = Salesperson - Entrepreneur The RealReal Employee Review

4.0
1 Nov 2020
Recommend
CEO approval
Business outlook

Pros

TheRealReal is a young and growing company. When I began, I was given a base and little guidance on obtaining leads. Once the company went public, my position turned into an all sales one while still servicing existing clients and trying to fix issues that were occurring on the back end. Great benefits

Cons

If you don't have connections to others with luxury goods and don't like sales, this position is not for you. Full time = 60 + hours, more realistically 70 or more. Don't cross over into other's territory. Stay in your lane, not really open to new ideas, or thinking outside the box. Managers earn bonuses on your hitting goals.

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The RealReal Response
5y
Thank you for taking the time to share such specific feedback here. While we take pride in building an authentic culture that is transparent, inclusive and encourages input from others, we understand that being a resource for our employees is critical in maintaining a collaborative and passionate culture. We are always looking for ways to improve daily structures for our employees, and your observations have been essential in doing so.

Explore other reviews about The RealReal

5.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

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