Overwhelming Workload Combined With Micromanaging - Customer Service Representative The Hartford Employee Review

I started right when COVID began so I never have been in the office, only remote. The training was very extensive but it is hard to retain 2 months worth of training when you are learning something new practically everyday. The Hartford is very metric driven. I never hear or communicate with the managers unless I have done something wrong or have not hit a metric. There is plenty of PTO but it is part of a bidding system so it’s difficult to use it. The amount of material is extremely overwhelming. Trying to assist callers is so stressful because we get calls for a huge variety of things including things that aren’t even part of our department. Sometimes it’s hard to know the right thing to do without ever working in insurance before. The pay is kinda low and you are constantly yelled at by people all day. A very draining job and kind of depressing